Marshfield Clinic Health System · 4 hours ago
Customer Service Representative I - SHP
Marshfield, WI
Full-time
Onsite
Entry Level
2+ years expMarshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. The Customer Service Representative I - SHP will ensure positive customer interactions and support members of the Security Health Plan by addressing their inquiries and concerns.
Health CareMedicalOncologyWellness
Responsibilities
Ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members
Interact with members, applicants, providers, and agents via telephone
Identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner
Escalate complex issues to a Benefit Specialist
Qualification
Required
Two years' experience with customer service
Demonstrated proficiency with handling high-pressure situations and with verbal and written communication
Preferred
Associate or Bachelor's Degree in business administration
Experience working in a health insurance call center
State of Wisconsin Insurance Agent's license
Company
Marshfield Clinic Health System
Marshfield Clinic Health System provides neuro-oncology, maternal-fetal medicine, pediatric orthopedic surgery, and electrophysiology.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-23Acquired
Leadership Team
Adam Gingery
Director of Finance / Market CFO
Eric Pritzl
Director of Finance/Market Chief Financial Officer
Recent News
2024-04-08
Company data provided by crunchbase