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USA DeBusk · 1 day ago

IT Service Desk Technician - Level III

Deer Park, TX

Full-time

Onsite

Mid Level

4+ years exp

USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. They are seeking a knowledgeable and dependable Level III IT Service Desk Technician to provide advanced technical support and serve as an escalation point for the Level I team, handling complex issues and assisting with system administration tasks.

ChemicalCleanTechIndustrialOil and GasProfessional Services

Responsibilities

Provide IT technical support via phone, email, and ticketing across multiple levels

Troubleshoot and resolve complex hardware, software, and network issues

Support Windows environments, mobile devices, and enterprise applications

Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies, permissions)

Diagnose and resolve issues related to VPN, remote access, and network connectivity

Assist with workstation imaging, deployment, and configuration (ManageEngine/Intune)

Support server and network teams with routine maintenance tasks

Monitor system alerts and assist with incident response

Maintain and update documentation, knowledge base articles, and standard operating procedures

Participate in IT projects, upgrades, and rollouts

Qualification

Windows 10/11M365/O365Azure AD/Active DirectoryEndpoint managementTicketing systemsITIL practicesCustomer service skillsRisk-awarenessIT certificationsCommunication skillsProblem-solving skillsInterpersonal abilitiesAttention to detailTime management