Crate and Barrel · 2 weeks ago
Home Delivery Customer Service Coordinator
Wilmer, TX
Full-time
Onsite
New Grad, Entry LevelCrate and Barrel is seeking a Home Delivery Customer Service Coordinator who will serve as the vital link between the company and third-party service providers. This role involves liaising with various stakeholders to ensure smooth freight movement and provide exceptional customer service.
Retail
Responsibilities
Acts as a liaison between stores and service providers to be responsive to customer needs and requests
Inspects all products prior to customer pick-up
Acts as liaison between customers and various company departments
Resolves customer problems and complaints within guidelines
Moves physical goods
Sets up some shipments to third parties; change or cancel delivery time
Performs other related clerical duties
Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas
Rotates through different departments, as necessary, to meet the demands of the business
Participates in ongoing training regarding technology upgrades and new systems applicable to the position
Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals
Qualification
Required
Mechanical aptitude to assemble furniture pieces
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Possess a complete understanding of training and communication resources relevant to the position
Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
Good communication skills
Ability to work in a team environment
Attention to detail
Basic English Language proficiency
Previous related work experience
High School Diploma or GED equivalent
Company
Crate and Barrel
At Crate & Barrel, we help people build a home with purpose.
Founded in 1962
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Janet Hayes
Chief Executive Officer, Crate & Barrel Holdings
Ana Hagemaster
Human Resources Business Partner
Recent News
AVE by Korman Communities
2025-09-30
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