IQVIA · 13 hours ago
Sr. Strategic Operations Director
Durham, North Carolina, United States of America
Full-time
Onsite
Director/Executive
$123K/yr - $341K/yr
15+ years expIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Sr. Strategic Operations Director will lead the governance of assets, resources, technology, and processes to support the designated customer portfolio, ensuring adherence to operational norms and delivering against key metrics and contractual obligations.
AnalyticsHealth CareLife Science
Responsibilities
Lead strategic planning, direction and support to business/strategic development initiatives for designated customer
Lead member of the strategic Account Management team; responsible for leading key SAM initiatives
Lead member of the Strategic Account Management (SAM) team; responsible for leading key SAM initiatives
Directs the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams and lead the development of and adherence by all project teams to an operations manual specific to the designated customer account for all product development projects
Accountable for the development and management against key customer rules of engagement and/or operational norms
Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time and financial objectives (e.g. project & portfolio margin targets)
Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects
Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account (e.g. project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc)
Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans
Serve as a member of the designated customer Operations and Governance Committee(s)
Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals
Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account
Lead, oversee and manage the enterprise to ensure the IQVIA transformational and business practices are adhered to by individuals assigned to projects for the designated customer account
Perform other duties as assigned
Qualification
Required
Other Degree in Life Science, Business Management or related field Req
15 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) Req Or
Equivalent combination of education, training and experience Req
Demonstrated knowledge of contractual obligations and processes and customer accounts
Excellent motivation, team building and leadership skills
Excellent presentation and negotiation skills
Excellent communication skills
Good problem-solving skills
Demonstrated ability to deliver results to the appropriate quality and timeline metrics
Strong influencing and negotiation skills
Excellent customer service skills
Sound judgment and decision-making skills
Strong software and computer skills, including MS Office applications
Ability to establish and maintain effective working relationships with coworkers, managers and clients
25% travel is required (based on location)
Benefits
Incentive plans
Bonuses
Health and welfare and/or other benefits
Company
IQVIA
IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
10001+ employees
H1B Sponsorship
IQVIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (294)
2023 (261)
2022 (229)
2021 (208)
2020 (180)
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-02Post Ipo Debt· $2B
2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B
Leadership Team
Chris Colapietro
Vice President, Customer Engagement
Jonathan Morris
VP & GM US Healthcare
Recent News
Sabin Vaccine Institute
2025-12-04
Company data provided by crunchbase