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Bicycle Health · 1 day ago

Enrollment Coordinator

United States

Full-time

Remote

Entry Level

$22.50/hr - $22.50/hr

1+ years exp

Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Enrollment Coordinator plays a crucial role in guiding patients through the enrollment process and connecting them with providers for telemedicine-based treatment.

Health CareHealth InsurancePersonal Health

Responsibilities

Serve as a first point of contact for individuals interested in reducing opioid use through MAT

Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT

Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services

Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry

Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services

Verify insurance coverage and schedule first appointments based on provider availability

Coordinate with the patient's new care team to ensure a seamless transition into treatment

Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts

Provide patients with information and referrals for community resources that may support their treatment

Participate in program development efforts and provide input to optimize the enrollment process

Qualification

Insurance verificationEHR experienceCRM experiencePatient communicationAdministrative experienceTechnology proficiencyVerbal communicationWritten communicationAdaptability

Required

1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center

Previous experience working in a call center

Experience in insurance verification

Strong verbal and written communication skills

Ability to quickly adapt to a demanding, evolving, and fast-paced environment

Proficient in using modern technology systems such as Google Sheets, Drive, Calendar as well as using a Mac Laptop and Slack