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Marriott Vacations Worldwide · 3 days ago

VP, Strategic Sales Operations

Orlando, FL

Full-time

Hybrid

Director/Executive

10+ years exp

Marriott Vacations Worldwide is seeking a VP of Strategic Sales Operations to develop and execute sales strategies across North America. This role involves collaborating with cross-functional leaders, overseeing sales processes, and driving performance improvements to ensure alignment with business objectives.

HospitalityHotelRentalTourismTravel

Responsibilities

Identifies and maximizes strategic partnerships to enhance our sales products and services and to support the long-term sales growth of the company

Oversees the development and execution of innovative sales strategies with a heightened focus on First Time Buyer performance for Marriott Vacation Ownership (MVO) ensuring the company remains at the forefront of industry trends

Collaborates with field sales leadership to ensure strategies are actionable and drive year-over-year growth in key metrics (e.g., VPG, wEVPG, FTB closing rates)

Monitors industry and customer behavior trends, partnering with Marketing Operations and Inventory Revenue Management to anticipate market shifts and adapt strategies accordingly

Champions the integration of sales strategy with training, technology, and marketing initiatives to drive holistic performance improvements, whilst ensuring alignment with data flows and reporting

Identifies strategic issues for additional consideration and analysis, and engage with regional teams to ensure understanding, partnership on solutions determined, and their active support of these strategies

Oversee the continuous improvement of sales processes, ensuring efficiency and effectiveness at all levels of the organization

Identify strengths and development opportunities within MVO-specific business lines and geographical locations in North America

Lead the review and revision of development opportunities, with ongoing focus on performance standards, sales compensation strategies, and line rotation processes, incorporating data-driven insights and best practices from internal and external sources

Drive the adoption of technology-enabled tools and platforms to enhance sales force productivity and customer engagement

Partner with the Voice of the Customer and Customer Insights teams to ensure feedback is leveraged for ongoing process and tool enhancements

Be an active member of the Sales Advisory Board (a select group of Marriott Vacations Worldwide Sales Leaders that regularly interact year-round) with the purpose of: collectively discussing key issues affecting current sales performance, strategically preparing the sales organization for future changes, reviewing and sharing best practices, creating new and improved solutions and processes that positively impact the overall culture and performance of Marriott Vacation Club sales

Build and lead a high-performing team, providing coaching, feedback, and professional development opportunities

Foster a culture of innovation, accountability, and continuous improvement within the sales organization

Develop and maintain strong relationships with internal and external stakeholders, including senior leadership, field teams, and strategic partners

Represent the sales strategy function in cross-functional initiatives and leadership forums

Monitor key performance indicators (KPIs) including PowerBI dashboards to assess the effectiveness of sales strategies and initiatives

Analyze and communicate performance trends, providing actionable recommendations to address gaps and capitalize on opportunities

Ensure compliance with all relevant policies, procedures, and regulatory requirements

Qualification

Sales strategy developmentData evaluation expertiseCross-functional collaborationAnalytical skillsProject managementCommunication skillsPresentation skillsFacilitation skillsOrganizational abilitiesProblem-solving skills

Required

Bachelor's degree in Business Administration, Sales, Marketing, Business Consulting or related field required

Minimum of 10 years of progressive sales leadership experience within the vacation ownership industry

Demonstrated success in developing and executing sales strategies that drive measurable business results

Experience leading cross-functional teams and managing large-scale projects or initiatives

Strategic thinker with strong analytical and problem-solving skills; proven ability to independently identify and analyze problems/issues, assess risk, evaluate alternative solutions and recommend a course of action

Proven ability to influence and collaborate across all levels of the organization

Excellent communication, presentation, and facilitation skills

Strong project management and organizational abilities

Exceptional data evaluation expertise with the ability to extract and interpret data from various sources

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

High integrity, professionalism, and commitment to continuous learning and improvement

Willingness and ability to travel as required (up to 50%)