University of Michigan · 11 hours ago
Service Center Consultant Associate
United States
Full-time
Remote
New Grad, Entry Level
0+ years expThe University of Michigan is looking for Service Center Consultants to join their team in Information and Technology Services. This role serves as an initial point of IT assistance and provides beyond-basic help desk support for faculty, staff, and students, while collaborating to provide high-quality technical support and customer service.
E-LearningEducationHigher EducationUniversities
Responsibilities
Work in a team environment providing IT support with a wide-ranging scope including:
Identities; passwords and access
Computer and network infrastructure; desktop and mobile-devices; collaboration services
Applications covering human resources; financials; student and alumni records; research administration; teaching and learning
Provide high quality customer service and technical support, primarily via remote channels: phone, email, and chat
Multitask and work simultaneously with multiple applications, open windows and screens
Document and fulfill service requests, provide needed information and how-to guidance
Handle a high volume of customer contacts efficiently through effective time management and adhering to policy guidelines
Verify and troubleshoot issues; use training and available documentation to provide solutions
Educate customers on available IT services as well as relevant IT standards and policies
Actively collaborate with team members and other service/support groups to resolve more complex issues
Update and improve existing support documentation
Support the development, design, and implementation of new IT services, and improvement of existing services
Qualification
Required
High School diploma or equivalent combination of education, certification, and experience
Demonstrated knowledge of operating systems (Windows, MacOS) and industry standard web browsers
Demonstrated proficiency with current computer technology and applications (tools for documents, spreadsheets, presentations, and collaboration)
Demonstrated ability to leverage a variety of information sources and technical tools to perform day-to-day tasks
Demonstrated effective creative problem solving with excellent troubleshooting, organizational, and analytical skills
Demonstrated effective oral and written communication skills
Demonstrated ability to establish and maintain effective relationships with customers and colleagues to consistently provide exemplary customer service
Preferred
Associate's or Bachelor's degree
Six months experience in IT, customer service, or other relevant settings
Benefits
Comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
2025-12-19
IEEE Spectrum
2025-12-18
2025-12-17
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