Coupa · 14 hours ago
Lead, Customer Adoption Manager
Los Angeles, California, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $166K/yrCoupa Software, Inc. is a pioneering technology company focused on total spend management through its community-generated AI platform. The Lead, Customer Adoption Manager will guide a team to enhance customer success, drive adoption, and maximize value from the Coupa platform while ensuring strong project management and strategic direction.
Cloud InfrastructureFinTechProcurementSoftware
Responsibilities
Lead and oversee a portion of the CAM Americas team, providing guidance, mentorship and supporting team members through their engagements and development
Help set the strategic direction of the CAM Americas team by assisting in sales and renewal discussions, while maintaining appropriate financial goals
Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
Taking ownership of your customer’s continued success by ensuring accurate adoption of the platform
Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
Providing a strong technical understanding of our product with the ability to discuss and demonstrate the Coupa platform and how it may be configured to meet a customer’s business needs
Developing standard processes/solutions and be a champion for their adoption
Forging strong partnerships with customers and colleagues
Working towards becoming a Subject Matter Expert (SME)
Building and/or improving templates, training and presentations both internally and for customers
Handling customers where up to 15% of your time may include travel
Qualification
Required
Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
Experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
Strong organizational skills and problem-solving abilities
Analytical thinking
Ability to work in a team environment and share standard methodologies regularly
Company
Coupa
Coupa is a cloud platform for business spend that offers a fully unified suite of financial applications for business spend management.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Coupa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (40)
2023 (43)
2022 (73)
2021 (62)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$219MKey Investors
T. Rowe PriceMeritech Capital PartnersCrosslink Capital
2022-12-12Acquired
2021-06-03Post Ipo Equity· $50M
2016-10-06IPO
Leadership Team
Kevin Burns
Chief Financial Officer
Nigel Pegg
Senior Vice President, Platform
Recent News
2025-12-15
2025-12-10
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2025-11-23
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