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Northeastern University · 15 hours ago

Assistant Director, Student Life Operations

Oakland, CA

Full-time

Onsite

Entry, Mid Level

$58K/yr - $82K/yr

1+ years exp

Northeastern University is seeking an Assistant Director for Student Life Operations to manage daily operations of Student Life Residential Security and Husky Card Services at their Oakland Campus. The role involves overseeing technical support, ensuring security, and providing exceptional customer service while coordinating various operational activities.

Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist in maintaining a secure living environment for students residing in on-campus housing; uses judgement to assess and address potential security concerns in the moment

Collaborate with Residential Security staff to coordinate access control systems, monitor security cameras, and respond to security-related incidents

Provide technical support for electronic locking systems, security alarms, and surveillance equipment

Conduct regular audits and inspections to identify potential security vulnerabilities and recommend appropriate improvements

Provide support for desktops, laptops, mobile devices, printers, vending and laundry readers, and field support for other software and hardware devices

Offer hardware and software support for all technology resources used in Student Life

Provide in-person, remote, and telephone support for computer hardware, software, and peripheral devices used in Student Affairs, including installation, troubleshooting, backups, re-imaging, and permissions management

Serve as the primary point of contact for inquiries and concerns related to Husky Card Services and Residential Security, delivering excellent customer service in person, over the phone, and via email

Troubleshoot technical issues related to card access, security systems, and software applications, escalating complex problems to the appropriate personnel

Assist in implementing new technologies, software upgrades, and system integrations. Develop and maintain procedural documentation, user guides, and training materials for card services and security operations

Recruit, train and schedule student employees supporting operational needs

Manage the issuance and distribution of Husky Cards to students, faculty, and staff, ensuring accuracy and compliance with established guidelines

Collaborate with various departments to facilitate card access for designated areas, such as residence halls, classrooms, libraries, and recreational facilities

Coordinate card replacement and troubleshooting procedures, resolving issues efficiently and effectively

Maintain and update the database of cardholders, ensuring accurate records and confidentiality

Qualification

Access control systemsSecurity protocolsSurveillance equipmentTechnical supportDatabase managementCustomer serviceOrganizational skillsTime managementCommunication skills

Required

Knowledge of access control systems, security protocols, and surveillance equipment

Ability to assess the impact and feasibility of new technologies, software upgrades, and system integrations with existing systems and processes

Strong customer service skills with the ability to communicate effectively and professionally

Detail-oriented with excellent organizational and time management abilities

Familiarity with databases, data management, and reporting tools

Knowledge and skills required for this job are often obtained through a bachelor's degree (or equivalent preparation and training) plus at least 1-3 years of technical related experience in computer hardware and software support, preferably in an educational or institutional setting

Preferred

Understanding of student privacy laws and regulations (FERPA) is a plus

Benefits

Medical

Vision

Dental

Paid time off

Tuition assistance

Wellness & life

Retirement-

Commuting & transportation

Company

Northeastern University

Glassdoor4.3

Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery.

Founded in 1898

Boston, Massachusetts, USA

5001-10000 employees

https://www.northeastern.edu/cri/

H1B Sponsorship

Northeastern University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (131)

2024 (112)

2023 (104)

2022 (100)

2021 (85)

2020 (111)