LUXE HAUS · 13 hours ago
VP of Vacation Rental Operations
Park City, UT
Full-time
Onsite
Director/Executive
$150K/yr - $150K/yr
10+ years expLuxe Haus is a luxury vacation rental and property management company based in Park City, Utah, with over 40 years of expertise in the industry. They are seeking a Vice President of Vacation Rental Operations to oversee operational performance, enhance guest experiences, and lead a team dedicated to excellence in luxury hospitality.
Travel Arrangements
Responsibilities
Lead and oversee the end‑to‑end operations of the Luxe Haus vacation rental portfolio, ensuring exceptional guest service, brand consistency, and operational excellence across all properties
Manage and mentor operational leaders, general managers, guest services teams, and field operations staff to achieve peak performance
Own key KPIs including guest satisfaction scores, operational efficiency, brand compliance, safety, and financial performance
Create and enforce SOPs, service standards, and inspection frameworks aligned with luxury hospitality expectations
Serve as the executive point of contact for high‑value homeowners, homeowner associations, and luxury property partners
Build and maintain strong, trust‑based relationships with HOA boards, presidents, and community leaders
Present strategies, reports, and operational insights to stakeholders to support retention and revenue growth
Partner with the CEO and leadership team to support the expansion of the Luxe Haus rental and property management portfolio
Help define and execute growth strategies, including reservations optimization, portfolio expansion and retention, and nurturing owners and partners
Support sales functions by ensuring operational readiness, market competitiveness, and service excellence
Oversee and optimize operational systems, including PMS, CRM, maintenance platforms, housekeeping/vendor systems, reservations technology, and guest service tools
Identify opportunities for automation, workflow improvements, and operational scaling
Drive implementation of tools and processes that enhance efficiency, communication, and service quality
Collaborate with key departments, including Guest Experience, Marketing, Finance, and Property Management to ensure cohesive execution of company initiatives
Participate as a core member of the Luxe Haus senior leadership team, influencing long‑term strategy
Represent Luxe Haus in community groups and industry organizations or events where needed
Lead operational readiness for new properties or service expansions
Spearhead large‑scale initiatives related to service innovation, owner services, workforce optimization, and market development
Tackle high‑impact special projects assigned by the CEO
Qualification
Required
10+ years of senior leadership experience in luxury hospitality operations (hotel experience required)
Proven General Manager or Multi‑Property GM background with direct oversight of teams, budgets, and service performance
Demonstrated expertise in guest services, property management, and reservations operations
Strong ability to manage complex stakeholder environments, including homeowners, HOAs, third-party service providers, and high‑net‑worth guests
Track record of delivering exceptional guest experience scores, operational efficiency, and financial performance
Deep understanding of luxury service standards and brand consistency within high‑end hospitality environments
Highly proficient with hospitality systems (PMS, RMS, CRM, maintenance platforms)
Exceptional communication, leadership, and relationship‑building skills
Strategic thinker with the ability to lead through influence, inspire teams, and drive innovation
Strong organizational skills with the ability to manage multiple priorities in a fast‑paced, high‑touch setting
Must be based in — or willing to relocate to — Park City, Utah
Preferred
Bachelor's degree in Hospitality, Business, or related field preferred (or equivalent experience)
Vacation rental experience strongly preferred
Benefits
Paid time off, including PTO, sick days, and vacation days
Health insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts (HSA, FSA, HRA)
Wellness program
Company
LUXE HAUS
Luxury travel vacation rental accommodations, property management, lifestyle services/VIP concierge in Park City, Utah.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase