Penn Medicine Lancaster General Health · 1 week ago
Clinical Laboratory Access Representative ( FT/ Evenings)
Lancaster, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expPenn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Clinical Laboratory Access Representative is responsible for the logistics of laboratory specimens, including patient registration, insurance verification, and ensuring the rapid movement of clinical specimens for timely test results.
AssociationDiabetesHealth DiagnosticsHome Health CareHospitalMedicalNon ProfitOutpatient CareRehabilitationTherapeutics
Responsibilities
Responsible for the accurate, precise and timely logistics of laboratory specimens from both inpatient and outpatient areas
Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations
This position is responsible for the rapid movement of clinical specimens from critical, emergency and acute care patients into the lab
Perform patient EPIC registration solely from various forms of documentation
Work between multiple computer applications simultaneously including those for insurance verification
Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry
Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration
Process biological lab specimens accurately according to established procedures and regulatory requirements
Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations
Expedites critical specimens for emergency processing
Sort and distribute biological lab specimens accurately and according to priority
Operate automated specimen processing equipment
Meet expected turnaround time for laboratory standards
Troubleshoot clerical and specimen issues to resolution
Facilitate lab result distribution by a variety of methods such as phone, fax, and mail
Provide customer service to internal and external customers both in person and by telephone
Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal
Engage in quality measures for the laboratory ensuring quality care
Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC
Manage departmental supplies
Train and mentor new employees or those with less experience
Identify opportunities and resources for professional growth and development
Qualification
Required
High school diploma or equivalent GED
Ability to work across multiple computer applications
Six 6 months employment in a healthcare setting
Benefits
Prepaid tuition assistance programs
Company
Penn Medicine Lancaster General Health
Penn Medicine Lancaster General Health, a member of the University of Pennsylvania Health System (Penn Medicine), is a more than 800-licensed bed, not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital, Lancaster Behavioral Health Hospital (in partnership with Universal Health Services), and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare).
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bergen L
EVP and Chief Operating Officer
Alexandra Jorgensen
Chief Human Resources Officer
Recent News
The Philadelphia Inquirer
2025-04-29
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