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Schaeffler · 2 days ago

Internal Sales & Customer Service Specialist - Humanoids

Fort Mill, SC, US, 29715

Full-time

Onsite

Mid Level

Schaeffler is a dynamic global technology company that partners with major automobile manufacturers and key players in aerospace and industrial sectors. They are seeking an Internal Sales & Customer Service Specialist to support Humanoid projects, manage global key account communications, and ensure timely fulfillment of sales orders.

AutomotiveIndustrialIndustrial ManufacturingManufacturing

No H1B

Responsibilities

Support the implementation, development, and rollout of Humanoid projects within BIS to ensure successful delivery and alignment with business goals

Act as the primary contact for Global Key Account management and Sales, facilitating effective communication and coordination

Coordinate and lead recurring status meetings to monitor project progress, production schedules, and material availability

Manage part production status by selecting appropriate finished goods for testing and project development using SAP plant views and saleable material numbers

Perform material description-based global inventory searches, including evaluation of multiple pack codes and variations, to identify viable substitutions

Develop budgetary, sample, and series production pricing in collaboration with the Pricing Team to support financial planning

Engage in capacity and investment discussions with Global CCO/BU to align Estimated Annual Usage (EAU), lead times, and ramp-up requirements

Submit RFMM requests to establish material views in delivery plants (e.g., Crossville) for placing firm or free-of-charge orders

Handle sales order creation, initial order processing, and ongoing order tracking to ensure timely fulfillment

Liaise with suppliers and global inventory owners to confirm stock availability, explore options to reduce lead times, and obtain accurate ETAs for inbound products

Manage delivery escalations, premium freight requests with cost estimates, and coordinate Customer PPAP activities to support quality and logistics requirements

Qualification

SAP systemsSales experienceProject managementAnalytical abilitiesEnglish proficiencyConceptual thinkingMarket dynamicsCollaboration skillsCommunication skills

Required

Bachelor's degree or equivalent professional experience in a relevant field

Proven long-term experience within an industrial company environment

Extensive proficiency with SAP systems and related processes

Strong experience collaborating with global teams across multiple time zones

Background in sales, product management, or project management processes and tools, preferably within Schaeffler Group or a similar industrial organization

Excellent command of the English language, both written and verbal

Strong conceptual thinking, analytical abilities, and effective communication and implementation skills

External applicants must be authorized to work in the U.S. without employment visa or other sponsorship

Preferred

Preferred knowledge of industrial market dynamics, competitor landscape, and product portfolios

Benefits

Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.

Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.

Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.

Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.