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Crowe · 3 hours ago

Senior Product Manager

Fort Lauderdale, FL

Full-time

Hybrid

Senior Level, Lead/Staff

$111K/yr - $242K/yr

8+ years exp

Crowe is a leading public accounting, consulting, and technology firm that values innovation and career growth. The Senior Product Manager will oversee the strategic direction and management of the service delivery-oriented product portfolio, collaborating with cross-functional teams to align products with corporate objectives and enhance operational efficiencies.

AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting

No H1B

Responsibilities

Product Management: Manage the core product which is extended by multiple business unit product teams to ensure future product alignment, reduce duplication risk, and maximize the value of the core product to the organization. Convert the business strategy into a product strategy and vision

Cross-functional Leadership: Collaborate with teams across product management, operations, and technology to ensure seamless integration and execution of service delivery strategies

Product Lifecycle Oversight: Manage the service delivery product lifecycle, ensuring products meet delivery needs, uphold the latest/efficient technologies. Establish, manage, and champion the product roadmap to ensure clarity among stakeholders. Provide thought leadership to define and continuously evolve the product scope, functional capabilities, and integrations with enterprise applications

Service Delivery Process Efficiency: Work with business lines to assess and optimize the service delivery process as part of implementation, focusing on improving scalability, efficiency, and cost reduction

Market and Trend Driven Analysis: Collaborate with growth and voice of the customer team to analyze market trends and competitors to identify opportunities for product enhancements

Innovation and Improvement: Identify and implement innovative solutions and best practices to enhance service delivery products and processes

Stakeholder Communication: Serve as the primary liaison for the service delivery portfolio, communicating strategies, updates, and performance metrics to internal and external stakeholders

Change Management: Advises stakeholders on change initiatives within the service delivery lines, employing effective communication, stakeholder engagement to facilitate smooth transitions. Develops and implements structured methodologies to manage the impact of changes on processes, technology, and people, ensuring minimal disruption and maintaining high service quality levels

Performance Measurement: Monitor and report on the performance of the service delivery portfolio, including customer satisfaction, operational metrics, and financial outcomes

Product Compliance: Collaborate with technology and enterprise representatives to ensure product alignment with compliance requirements and Crowe policies. Serve as the primary point of contact for the product for Crowe initiatives

Qualification

Product ManagementService Delivery ExpertiseStrategic ThinkingLeadershipAnalytical SkillsCustomer Experience StrategiesChange ManagementCross-functional CollaborationPlanningRoad mappingRisk ManagementQuality AssuranceImplementationEvangelismHigh EnergyCommitmentStakeholder ReportingBusinessTechnology UnderstandingCommunicationProblem SolvingRelationship BuildingAdaptabilityCollaboration