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KSM (Katz, Sapper & Miller) · 20 hours ago

Infrastructure Manager

Indianapolis

Full-time

Hybrid

Senior Level

7+ years exp

KSM is one of the top 50 largest independent advisory, tax, and audit firms in the United States. They are seeking an Infrastructure Manager to lead infrastructure operations, manage AWS cloud environments, and ensure disaster recovery and business continuity planning.

AccountingProfessional Services

Growth Opportunities

Responsibilities

Own and execute KSM’s infrastructure roadmap aligned with business and IT strategy

Lead infrastructure operations by prioritizing work across the team to balance strategic initiatives and operational needs

Build a scalable and redundant network infrastructure to support KSM’s growth strategy due to M&A supporting a hybrid and remote work force

Evolve KSM’s AWS environment, including new service adoption, architecture enhancements ex. serverless architecture, and optimization

Design and maintain high availability, scalable, and fault-tolerant cloud infrastructure to ensure 99.7% availability excluding planned maintenance windows

Scale infrastructure to dynamically supports peak workloads when required

Own observability strategy using Datadog and AWS-native tooling

Develop meaningful dashboards designed towards proactive alerting and establish SLOs that provide advance warning signs to prevent a future outage

Identify trends and risks such as capacity exhaustion, performance degradation, or abnormal traffic patterns

Partners with teams remediate systemic issues before they impact users

Manage after-hours on-call rotation schedule with Infrastructure staff in case of an outage through service restoration

Manage infrastructure initiatives using Agile practices

Lead sprint planning, backlog prioritization, and delivery tracking to ensure transparency in progress, risks, and dependencies

Develop network topology documentation, SOPs, runbooks, and knowledge articles

Drive warm handoff of documentation to Support Services for ongoing operational support needs

Own and drive execution of the Disaster Recovery and Business Continuity Plan including execution of critical business scenarios 2x/year based on an agreed upon cadence

Manage vendor invoice submission, track contract renewal dates, and asset tracking

Other duties as assigned

Qualification

AWS CloudInfrastructure ManagementObservability StrategiesDatadogAgile PracticesDisaster Recovery PlanningVendor ManagementBachelor’s DegreeCisco MerakiZscaler ZIA/ZPAJiraSoft Skills

Required

Bachelor's degree in information technology, Computer Science, or equivalent experience

7+ years of infrastructure experience with demonstrated AWS cloud and infrastructure buildout/maintenance support expertise

3+ years in an infrastructure leadership or management role

One or more certifications in the following: AWS Advanced Networking (ANS-CO1), Solutions Architect, CloudOps, DevOps Engineer, Cisco Meraki Solutions Specialist (CMSS), CCNP Enterprise with Meraki, or equivalent

Demonstrated experience implementing observability, proactive monitoring, and alerting strategies

Strong experience with Datadog, Cisco Meraki, and Zscaler ZIA/ZPA

Hands-on experience working in Agile environments using Jira