Swagelok Northwest (US) ยท 8 hours ago
Customer Service Representative
Portland, OR
Part-time
Onsite
Entry, Mid Level
2+ years expSwagelok Northwest (US) is an authorized sales and service center providing high-quality products and services. They are seeking a highly skilled and motivated Customer Service Representative to ensure customer satisfaction by processing orders, responding to inquiries, and resolving concerns.
Industrial Automation
Responsibilities
Process orders received through a variety of methods to ensure order accuracy and completeness
Accurately determine product availability and coordinate production and ship dates
Expedite orders as needed and as required by the contract
Prepare and validate quote requests, track shipments, and process product returns
Provide technical information to assist customers in identifying proper component options and performing basic technical product discovery
Uphold contracted and factory pricing structures through attention to detail
Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs
Identify and document corrective action opportunities, manage non-conforming products, and comply with ISO quality standards as appropriate
Communicate professionally and fluidly with internal and external customers, both verbally and in writing
Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide a seamless customer experience
Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross-functional continuous improvement project work
Timely execution in completing all job functions and resolution of customer issues
Qualification
Required
Excellent verbal and written communication skills
Bachelor's degree or equivalent work experience
2 plus years of customer service experience
Proficiency in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Order entry system experience
Ability to collaborate easily with customers and internal support
Natural problem-solver
Curiosity to know how things work and to get to the root of a problem
Embrace a growth mindset and not settle for the status quo
Work experience understanding and working through complex processes
Ability to process orders within SAP
Ability to provide technical information to assist customers
Attention to detail
Timely execution in completing all job functions and resolution of customer issues
Preferred
Experience in fluid system technologies
Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry
Benefits
Reliable 40 hour a week schedule
Onsite free parking and near the MAX line.
Paid training
Leadership longevity with a focus on associate and team development
Performance-based bonuses 3%-10% of annual wage
Health and Dental Insurance after 30 days of employment. Swagelok pays up to 85% of employee health insurance premiums.
7 paid holidays a year
100% company paid: Short-term, long-term, and Life Insurance
401(k) program with up to a 4% company match
Tuition Reimbursement for an undergraduate degree
Up to 104 hours of PTO in your first year of employment
8 hours of paid volunteer time every year
Career advancement opportunities
Company
Swagelok Northwest (US)
Swagelok Northwest (US) is the exclusive Swagelok sales and service center for the Pacific Northwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase