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Stryker · 2 days ago

Account Services Representative - 1st Shift

Manchester, New Hampshire

Full-time

Hybrid

Entry Level

2+ years exp

Stryker is a leading medical technology company, and they are seeking an Account Services Representative to provide exceptional customer service and support to their sales team. The role involves managing customer inquiries, processing orders, and maintaining good customer relations while ensuring compliance with consumer laws.

BiotechnologyHealth CareLife ScienceMedicalMedical Device

Growth Opportunities

Responsibilities

Provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws

Confirm and enter usage of surgical implants to replenish inventory

Coordinate with Stryker Sales team and customers to obtain purchase orders

Support Sales Department by providing answers to questions generated by telephone, e-mails and fax

Research responses with sales and keep records of customer interactions and transactions

Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage

Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute

Prepare product or service reports by collecting and analyzing customer information

Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow