Managed Staffing, Inc. · 18 hours ago
Call Center Specialist
Herndon, VA
Contract
Onsite
New Grad, Entry LevelManaged Staffing, Inc. is seeking a Call Center Specialist to enhance customer service in response to power outages. The role involves analyzing customer calls, dispatching personnel, scheduling non-emergency work, and providing timely information to customers.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Dhanya Shetty
Responsibilities
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
Accurately reports outages to customer’s accounts
Accurately manages Estimated Restoration Times to customers
Provides accurate and timely information to customers, and first line resolution to customer complaints
Provides timely and accurate data for continual Service Reliability improvements
Qualification
Required
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
Accurately reports outages to customer's accounts
Accurately manages Estimated Restoration Times to customers
Provides accurate and timely information to customers, and first line resolution to customer complaints
Provides timely and accurate data for continual Service Reliability improvements
Company
Managed Staffing, Inc.
Managed Staffing Inc (a Spin off from Adea) – is a Dallas, TX based firm that specializes in permanent and contract Staffing Services, in both IT and non-IT areas.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Abid Abedi
Founder and Chairman
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