Solve Industrial Motion Group · 1 month ago
Customer Solutions Specialist (Industrial Industry)
Charlotte, NC
Full-time
Onsite
Entry Level
2+ years expSolve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. The Customer Solutions Specialist is responsible for supporting customers by providing knowledgeable solutions and troubleshooting product issues, while collaborating with sales managers to ensure a seamless sales process.
IndustrialMachinery ManufacturingManufacturingService Industry
Responsibilities
Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
Stay current with product knowledge to be able to accurately advise our customers with the best product options
Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
Establish customer relationships with a consultative approach and subsequently utilize your technical product knowledge to assist in providing them direction with their product selection
Set-up client accounts in our internal CRM, and maintain and update all necessary client information
Qualification
Required
High School Diploma, or equivalent
2+ years of customer service experience
Intermediate experience using Microsoft office Suite
Preferred
1+ Year of technical training or equivalent industry experience
Industrial sales experience
Previous customer service experience in a power transmission or bearings industry
Benefits
Company-sponsored health coverage
Life insurance
401(k) plan with company match
Paid parental leave
Paid time off
Company
Solve Industrial Motion Group
solve industrial motion group is a high-quality Metric and American Standard power transmission components and industrial-grade bearings.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-08Acquired
Leadership Team
Lisa Mitchell
Chairperson
Recent News
2025-12-08
2025-10-27
Inside INdiana Business
2025-10-24
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