84 Lumber · 4 days ago
Sales Office Administrator / Supervisor
White Plains, MD
Full-time
Onsite
Senior Level
5+ years exp84 Lumber is the nation’s largest privately held supplier of building materials, and they are seeking a Sales Office Administrator/Supervisor to assist salespeople in managing customer accounts. This role involves addressing customer inquiries and complaints, processing orders, and ensuring accurate order fulfillment while supervising sales support staff.
ManufacturingRetail
Responsibilities
Enforces organizational sales directives to the sales support staff
Works closely with the store manager and assign salesman/accounts to coordinators at store
Ensures adherence to customer order process policies
Reviews all sales orders for accuracy, appropriate documentation, and clearance
Oversees the preparation of sales quotes and processes customer orders
Responds to internal and external audit requests, subsequently preparing audit packages
Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner
Monitors and tracks the performance of order processing procedures, implementing improvements when necessary
Field phone call from salesmen and customers to schedule orders
Works as liaison between sales and customers, providing updates on delivery and schedules
Coordinate releasing the orders in the system to be delivered
Check and verify accuracy of billing and manage outstanding AR balance as needed
Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.)
Facilitate the resolution of problems and issues whether with customers, vendors, etc
Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
Direct order entry/processing, ensuring orders get processed in a correct and efficient manner
Oversee the coordinators support sales and customers with pricing information and other inquiries
Qualification
Required
High school diploma or general education degree (GED) with 5 or more years experience
Knowledge of the field's policies, procedures, and practices
Leads and directs the work of other employees
Strong customer/client orientation experience and verbal and written interpersonal communication skills
Must be detail oriented
Ability to develop and mentor others
Ability to foster teamwork
Strong organizational skills
Preferred
Experience preferred with sourcing material
Invoicing, Billing and/or Accounts Receivable experience preferred
Bachelors degree in Business Management, Business Administration, or related field preferred
Benefits
Monthly performance incentives
Paid Time Off (PTO), sick and personal days
Medical, dental and vision insurance
Holiday pay
Flexible Spending Accounts (FSA) for medical and dependent care
Annual profit sharing and 401(k) with employer match (based on company profits)
Discounts on building materials and other retail partnerships
Company
84 Lumber
84 Lumber Company is one of the largest privately held building materials and services suppliers in the nation.
5001-10000 employees
H1B Sponsorship
84 Lumber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-04Debt Financing
Leadership Team
Joe Hardy
Founder
P
Paul Yater
Chief Information Officer & Head of Human Resources
Recent News
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