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Caltrans District 3 · 5 days ago

ADMINISTRATOR III FRANCHISE TAX BOARD

Sacramento, CA

Full-time

Hybrid

Senior Level

$10,751/mo - $12,813/mo

Caltrans District 3 is seeking a Section Manager for the Franchise Tax Board. The role involves managing contact centers, overseeing taxpayer complaint resolutions, and ensuring effective communication with various stakeholders in the department.

Government Administration

No H1B

Responsibilities

Manages the Executive and Advocate Services contact centers, which include the Executive Services and Advocate Hotline call centers and correspondence addressed to the Governor, Board Members, the Executive Officer, other elected officials, and Taxpayers' Rights Advocate

Responsible for planning, organizing, and administering the department's executive escalations contact center and staff related to the resolution of taxpayer complaints and problems that were unable to be resolved through normal channels

Oversees the Employee and Vendor Income Tax Compliance Program and administers the processing, collection, and audit functions necessary to maintain the employee, vendor, and sensitive accounts portion of the state’s personal income tax accounts

Reviews and evaluates policies, procedures, practices, and programs, assuring they are implemented consistently and recommending changes as necessary

Participates on a wide range of department teams and works with management throughout the department to resolve issues

Establishes and maintains cooperative working relationships with staff members of the Governor, Board members, Legislators, and other departmental officials within FTB and other agencies

Qualification

Contact center managementTax programs knowledgeLeadership skillsProgram managementChange managementBudget managementInterpersonal skillsTeam buildingOrganizational skillsWritten communicationOral communicationProblem-solving

Required

The position(s) require(s) a Background Investigation be cleared prior to being hired

Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future

All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class

Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process

All submitted information will be screened and the most qualified candidates will be invited to an interview

Preferred

Strong leadership and staff development skills including the ability to inspire, motivate, mentor and build productive teams

Experience working in a supervisory/managerial role and/or experience working through subordinate supervisor/manager

Knowledge of departmental tax programs, operations, processes, public service objectives and compliance programs

Knowledge and experience working in contact center management (call center, live chat, correspondence, etc)

Ability to implement changes to policies, procedures and practices while maintain effective working relationships within FTB as well as with other agencies or government officials

Experience in managing a medium to large organization/program

Experience working in 2 or more business areas managing complex and sensitive workloads interacting with FTB stakeholders and overseers

Strong interpersonal skills, organizational, program management and change management skills

Experience using enterprise systems such as Taxpayer Information (TI)/Business Entities Tax System (BETS), Taxpayer Folder (TPF), Case Management (CM), or other comparable systems

Ability to plan, organize, prioritize, and direct staff in highly sensitive programs

Ability to foster a positive work environment where collaboration and empowerment are valued

Demonstrated performance in encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, being trusted and supportive

Ability to work well under pressure, thrive in an environment of changing deadlines, multiple workloads, and competing priorities

Ability to identify and manage business process improvement changes, including technology solutions

Skilled in managing budget resources and adjusting work plans as available resources change

Ability to effectively present ideas and information both orally and in writing

Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise

Ability to create a work environment that encourages creative thinking and innovation and seek innovative solutions to problems