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Marana Health · 7 hours ago

IT Desktop Support Technician

Marana, AZ

Full-time

Onsite

Entry Level

1+ years exp

Marana Health is seeking an IT Desktop Support Technician to provide technical support and assistance to end-users. The role involves troubleshooting hardware and software issues, configuring desktop systems, and collaborating with senior technicians to ensure smooth operation of desktop infrastructure.

Health CareHospital

Hiring Manager

Raul Valles

Responsibilities

Provides technical support and assistance to end-users via phone, email, and in-person interactions

Diagnoses and resolves hardware and software issues for desktop computers, laptops, printers, and other peripherals

Installs, configures, and maintains desktop operating systems and software applications

Sets up and configures new desktop systems and peripheral devices for end-users

Supports user account management tasks such as password resets, account creations, and access permissions

Collaborates with senior technicians to troubleshoot and resolve complex technical issues

Maintains accurate records of support requests, resolutions, and hardware/software inventory

Performs routine maintenance tasks such as software updates, patches, and system backups

Provides training and guidance to end-users on IT policies, procedures, and best practices

Assists in the development and implementation of IT policies, procedures, and standards

Follows IT policies, procedures, and best practices

Provides excellent customer service and support to end-users

Participates in on-call rotation and respond to after-hours support requests as needed

Continuously learns and stays updated on desktop support technologies and practices

Assists in the documentation of desktop support processes and procedures

Qualification

CompTIA A+Microsoft Certified Desktop Support TechnicianWindows operating systemsTroubleshootingActive DirectoryNetworking conceptsVMwareHyper-VEndpoint securityCustomer serviceAnalytical skillsProblem-solvingDocumentationCommunication skills

Required

High School Diploma or equivalent

1 year of experience in desktop support or related IT field

insurance (39-month MVR will be run by MHC)

Preferred

Associate degree in Information Technology, Computer Science, or related field

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent

Experience with IT service management processes and ticketing systems

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job