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Presbyterian Healthcare Services · 5 hours ago

Quality Critical Incident Coordinator

Albuquerque, NM

Contract

Onsite

Mid Level

$45K/yr - $69K/yr

3+ years exp

Presbyterian Healthcare Services is a not-for-profit healthcare system dedicated to improving the health of patients and communities. They are seeking a Quality Critical Incident Coordinator to manage and process critical incident reports, ensuring compliance with state requirements and supporting healthcare safety needs.

AssociationHealth Care

H1B Sponsor Likely

Responsibilities

Critical Incident Reporting is a Contractual requirement within the State of New Mexico and Presbyterian Health Plan Medicaid Contract. Critical Incidents include but are not limited to reports of abuse, neglect, and exploitation towards a Member. This position is responsible for the coordination and processing of basic and specific incident types of incoming Critical Incident Reports. Ensures that the daily assignment of Critical Incidents are processed within the contractual timeline, and referred to the appropriate workflow to ensure the Members healthcare and safety needs are met. Also supports the team with initiatives and specialized program activities with moderate oversight and independent judgement

Under the direct supervision of Critical Incident Management RN Supervisor, this position is responsible for Critical Incident Reporting (CIR) activities

Verifies accuracy of data entered into the Critical Incident Reporting Portal, corrects inaccuracies and updates the portal appropriately

Completes daily processing of specific types of Critical Incidents on the NM CIR Portal and refers all Critical Incidents for appropriate follow up activities with Care Coordination, Providers, and/or other quality workflows as needed

Documents all pertinent Critical Incident data and information in the PHP internal database

Collaborates with the CIR team in routine meetings to identify issues, trends, best practices, and process improvement activities

Performs other duties as assigned

Qualification

Critical Incident ReportingHealth care experienceData accuracyProcess improvementCollaboration

Required

Associates degree required

Three years of experience in health care required in lieu of degree

Preferred

relevant health plan experience preferred

Benefits

Medical

Dental

Vision

Short-term and long-term disability

Group term life insurance

Other optional voluntary benefits

Company

Presbyterian Healthcare Services

Glassdoor3.6

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.

Founded in 1908

Clovis, New Mexico, USA

10001+ employees

http://www.phs.org

H1B Sponsorship

Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (90)

2024 (86)

2023 (85)

2022 (93)

2021 (86)

2020 (76)