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INSPYR Solutions · 1 day ago

IT Service Management (ITSM) Lead

Plantation, FL

Full-time

Hybrid

Senior Level

$50/hr - $57/hr

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions, and they are seeking an IT Service Management (ITSM) Lead. This role is responsible for driving service management excellence, implementing ITIL practices, and optimizing IT service delivery.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals

Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization

Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them

Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services

Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards

Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations

Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests

Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders

Ensure accurate and up-to-date records of all IT assets, including their life cycle status

Audit and evaluate existing processes to identify areas of improvement, automation, and integration

Lead the evaluation, selection, and implementation of ITSM tools and platforms

Ensure the effective configuration and integration of ITSM tools to support automated workflows and reporting capabilities

Identify opportunities for innovation and improvement within IT operations and services

Qualification

ITIL frameworksITSM toolsService level agreementsKey Performance IndicatorsChange managementContinuous improvementStakeholder managementAuditEvaluationInnovationLeadership

Required

Deep expertise in ITIL frameworks

Strong ability to lead IT service optimization efforts

Experience in developing, implementing, and overseeing ITSM frameworks and strategies

Ability to lead the adoption and continual improvement of ITIL frameworks

Experience in defining service level agreements (SLAs) and ensuring adherence to them

Ability to define and monitor Key Performance Indicators (KPIs)

Experience in establishing and managing ITSM policies and procedures

Experience in defining, maintaining, and driving asset management, change management, incident management, problem management, and release management processes

Experience in facilitating Change Advisory Board (CAB) meetings

Ability to ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders

Experience in ensuring accurate and up-to-date records of all IT assets

Experience in auditing and evaluating existing processes to identify areas of improvement, automation, and integration

Experience in leading the evaluation, selection, and implementation of ITSM tools and platforms

Ability to ensure effective configuration and integration of ITSM tools to support automated workflows and reporting capabilities

Ability to identify opportunities for innovation and improvement within IT operations and services

US Citizen, GC Holders or Authorized to Work in the U.S