Order Management Agent jobs in United States
cer-icon
Apply on Employer Site
company-logo

HCLTech · 19 hours ago

Order Management Agent

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$58K/yr - $63K/yr

HCLTech is seeking an Order Management Agent to process orders and handle customer inquiries with high accuracy and efficiency. The role involves making sound business decisions, managing escalated cases, and serving as a subject matter expert in order management.

Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Order Management Agents will process simple to complex orders, and handle inquiries from the customer (Internal/external) with high accuracy and efficiency
Use deductive reasoning to make sound business decisions and move through cases accurately
Follow best practices and work cross-functionally with multiple teams to complete tasks and other daily job functions
Manage escalated cases to resolution and identify and establish process gaps where they exist
Creating and maintaining documentation
Be the subject matter expert (SME) for all things order management

Qualification

SalesforceSAP systemsEnterprise Order ManagementCustomer Service ExperienceAnalytical SkillsProcess improvement experienceResearching capabilitiesCommunication skillsAttention to detailWork independently

Required

Graduate with a Business or Marketing degree
Proficient in Salesforce, SAP systems
Good communication skills - oral and written
Enterprise Order Management experience (end to end)
USA citizen based in the USA
Customer Service Experience
Strong Decision making and Analytical Skills
Strong oral and written communication skills
Has experience in participating with process improvement projects (contributor/participant)
Researching capabilities and ability to troubleshoot
Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow
Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure a high level of accuracy
Process oriented and excels at attention to detail
Management of the communication with the sales department and other stakeholders
Can work with minimal supervision

Preferred

Sales Presentation/ Sales Talk
Experience as an SME or Process Champion
Experience and/or background in an Order Management Process
Able to handle pressure and willing to do extended hours when necessary

Benefits

Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year

Company

HCLTech

twittertwittertwitter
Glassdoor3.6
company-logo
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
dateFounded in 1976
location
Noida, Uttar Pradesh, IND
people-size10001+ employees
web-link
https://www.hcltech.com/

Funding

Current Stage
Public Company
Total Funding
$220M
Key Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO

Leadership Team

leader-logo
Vijayakumar C.
Chief Executive Officer
linkedin
leader-logo
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
linkedin

Recent News

Hindu Business Line
HCLTech Q3 net profit falls 11.2% to ₹4,076 cr; revenue grows 13.3%
2026-01-13
Hindu Business Line
HCLTech reports 11.2% y-o-y profit dip in Q3 as new labour codes weigh on margins
2026-01-13
Canada NewsWire
The Magnum Ice Cream Company (TMICC),
2026-01-13
Company data provided by crunchbase