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Ho-Chunk, Inc. · 18 hours ago

Slot Shift Manager - Omaha

Omaha, NE

Full-time

Onsite

Mid, Senior Level

3+ years exp

Ho-Chunk, Inc. is actively seeking a Slot Shift Manager to oversee the daily operations of the Slot department. This role involves setting team expectations, monitoring performance metrics, and fostering a customer service-oriented culture to enhance guest loyalty.

GovernmentInformation Technology

H1B Sponsor Likely

Responsibilities

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC

Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team

Process jackpots and manual hand-pays as indicated by the property’s Internal Controls and Standard Operating procedures

Acts as a signatory on hand paid jackpots as detailed in the internal controls and Standard Operating procedures

Monitor business levels and effectively create schedules that meet service standards

Document and report all cash operation transactions in accordance with the federal currency reporting and compliance standards

Listen and respond to all guest in a considerate, professional, and positive manner

Take ownership of guest and team member inquiries and follow through to a resolution

Ability to explain various game combinations and payouts with confidence and accuracy

Maintains meticulous security of keys, radios, handheld devices and any other assigned items and company equipment

Identify and report unsafe practices that do not comply with company safety standards

Maintain a professional workplace environment for all team members

Meet the attendance guidelines of the job and adhere to the regulatory, departmental and company policies and procedures

Attends all required training meetings

Manage and complete projects in a timely manner

Reads and understands the WarHorse Responsible Gambling Plan

Adhere to the regulations prohibiting service to minors and/or intoxicated persons

Must be flexible in scheduling based on business needs

Performs other tasks as assigned

Qualification

Customer service skillsTechnical understanding of slot machinesLeadership experienceAnalytical skillsMicrosoft Office SuitePlayer tracking knowledgeOrganizational skillsMobile device proficiencyGoal achievementEmotional intelligenceRelationship building

Required

Must be 21 years or older

High school diploma. GED, or relevant experience

Three (3) years of experience in a leadership capacity within the guest service or customer service driven industry, preferably in a high volume, complex resort casino environment

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Dedicated to guest loyalty and providing exceptional service

Proficient with Microsoft Office Suite or related software

Must have a technical understanding of slot machines and associated components

Demonstrates commitment to train and mentor team members

Preferred

Proficiency in using mobile devices and touch screen technology is strongly preferred

Knowledge of player tracking systems and guidelines consistent with industry standards

Benefits

Goal Achievement

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company Match

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Company

Ho-Chunk, Inc.

Ho-Chunk, Inc. is the award-winning economic development corporation owned by the Winnebago Tribe of Nebraska.

Founded in 1994

Winnebago, Nebraska, USA

1001-5000 employees

http://hochunkinc.com

H1B Sponsorship

Ho-Chunk, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)