Lyra Technology Group ยท 1 day ago
Level 3 Service Desk Technician
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $95K/yr
5+ years expLyra Technology Group is a private equity-backed holding company that invests in and operates leading technology service businesses. They are seeking a Level 3 Service Desk Technician to provide remote technical support to clients, manage hardware and software, and serve as an escalation point for complex support issues.
Business DevelopmentIndustrialInformation Technology
Responsibilities
Providing proactive and reactive remote technical support to our clients, via telephone, email, and remote control. Some examples include, but are not limited to, the following:
Managing, installing, configuring, and troubleshooting hardware and software for servers, desktops, laptops, tablets, smartphones, printers, UPS units, firewalls, switches, and other computer systems and devices
Works closely with clients, staff members, hardware and software vendors, and service providers
Responding to monitoring alerts
Performing computer account maintenance including setting up computers, decommissioning computers, and migrating settings and data
Performing user account maintenance including adding and removing users, configuring user profiles, changing passwords, etc
Providing technical support to end-users for computer and network related issues
Managing onsite and offsite backups, spinning up virtual servers on onsite backup appliances and offsite at the data center, in both test and production scenarios
Performing proactive work
Serve as an escalation point for complex support issues
Documenting work performed including a description of issue work performed, time worked, and any follow-up required
Maintaining up-to-date client documentation
Working with fellow Service Desk, Field, and Project Consultants remotely or onsite at our clients' offices, implementing projects
Answering phones for inbound support calls when receptionist is not available
Occasionally providing in-person support to clients visiting our office or onsite at the client's offices
Demonstrating good oral and written communication skills, including ability to communicate technical information to non-technical people
Helping with training newly hired employees and cross-training existing employees
Qualification
Required
Two-year associate's degree or four-year bachelor's degree in the field of computers, network administration or Information Technology, or equivalent experience and/or training
Preferred
5+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses
Prior experience in a Managed Services Provider (MSP) environment and/or IT consulting experience
Proficiency in installing and maintaining Azure cloud-based infrastructures
Training with the following general technologies is helpful: Network administration; user account administration; Computer account administration; Security and permissions; Group policies; Server hardware, operating systems and software; Workstation hardware, operating systems and software; Virtualization; UPS units; Network switches; Storage appliances; Backup software; Email; Internet and web browsers; Microsoft Office software; Email and endpoint security, firewall appliances and wireless access points; Remote access and smartphones; Remote monitoring; Management and ticketing software
Current relevant certifications from vendors such as Microsoft and CompTIA
Company
Lyra Technology Group
Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
E
Elliott Hyman
Chief Executive Officer
Recent News
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