DBI Staffing · 23 hours ago
Regional Information Technology Manager
NYC Metro Area
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDBI Staffing is seeking an IT Regional Manager - US to oversee the IT functions and support for geographical offices within the US Region. This role involves ensuring exceptional customer service, managing team performance, and collaborating with other IT Managers to enhance service quality and operational efficiency.
Information TechnologyStaffing Agency
Responsibilities
Ensure exceptional customer service to all internal and external customers; proactively promote and model client service excellence among regional teams and across the broader IT organization; facilitate customer advocacy to drive timely service resolution
Leadership oversight for operational availability of office-technology equipment including computers, printers, peripheral hardware and video conferencing equipment
Utilize IT service management applications and tools (specifically ServiceNow and Jira) in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life-cycle of all service requests. Ensure call ownership by acting as a liaison between Firm-side IT groups and customers, keeping them informed of service request status until resolution
Manage regional office team’s performance management and set goals and objectives; ensure their continuous technical and professional development; influence them to be flexible and adaptable to the changing needs of their customers and office needs; provide opportunities for team members to build and demonstrate new skills and achievements
Management participation in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings
Build trusted relationships with office management and customers; Provide technology consultancy to deliver business solutions to drive office success
Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects and related deployments
Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement; Work as an influencing team
Work with IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, and telecommunication and audio/visual equipment
Foster data security policies and best practices; and
Periodically travel to regional offices to meet with office management and team
Qualification
Required
Bachelor's degree or equivalent experience
At least 10 years of management or supervisory experience
At least 10 years of experience providing direct support to customers in the areas of software, hardware and networking technologies
At least 10 years of experience in LAN, WAN and network systems support
At least 10 years of experience configuring, installing and maintaining client PC operating systems and related devices
Preferred
Advanced degree
Professional services or law firm experience
Advanced proficiency in IT Service management systems (ServiceNow and Jira)
Expert proficiency in Microsoft Operating Systems
Expert proficiency in Microsoft Office Suite
Expert knowledge of customer service principles and practices
Advanced proficiency in producing and analyzing service desk reporting and metrics
Advanced to expert knowledge of Microsoft Operating System application installation and configuration processes
Advanced to expert knowledge of remote access architectures, technologies and applications (Citrix, VPN)
Advanced to expert knowledge of wireless networking, technologies and applications (iOS)
Advanced knowledge of networking technologies, cabling topologies, devices, and related applications
Benefits
Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
Flexible Spending Account and Health Savings Account
Healthcare Concierge and Advocacy
Lifestyle Spending Account
Voluntary 401(k) Plan and Profit Sharing
10 Paid Holidays per year and a generous PTO Program
Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
Retirement Plan Consulting
Anniversary Bonus Program
Professional Development Programs
Transportation and Commuter Benefits
International Travel Insurance
Auto/Home/Pet Insurance
Prepaid Legal Insurance
Employee Discounts
And More!
Company
DBI Staffing
DBI Staffing is a premier staffing organization dedicated to providing unparalleled service to clients and candidates ' IT needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase