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Mather · 13 hours ago

Driver/Concierge

The Mather (Evanston, IL)

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21.50/hr

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois. They are seeking a Driver/Concierge to provide quality transportation services and coordinate concierge services, ensuring exceptional customer service and creating meaningful experiences for residents and guests.

CommunitiesElder CareHealth CareHospitalMedicalNon ProfitWellness

Responsibilities

Safely and efficiently transport residents in Mather

Complete required vehicle safety inspections prior to each

Maintain vehicles, mechanically and aesthetically, according to maintenance schedule and as

Maintains a daily check log, service log, and other pertinent

Works to continually improve scheduling and transportation service to maintain on-time performance within a reasonable margin, weather permitting

Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process

Coordinates concierge schedule and daily

Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers

Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services

Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents

Maintains system to receive, record, store and distribute

Provides transportation reservation

Maintains daily check log, service log and other pertinent

Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers

Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security

Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting

Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process

Qualification

Valid CDL with Passenger EndorsementCustomer service orientationOlder adultsMS Office proficiencyMulti-taskingInterpersonal skillsTeamwork

Required

Valid CDL Motor Coach, Non-business Type C or Type A with Passenger Endorsement drivers' license with excellent driving record

Customer service orientation with excellent interpersonal skills

College or equivalent experience

Experience working with older adults

Willingness to be part of a self-directed team

Service orientation with excellent interpersonal skills; ability to multi-task

MS Office proficiency

Benefits

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.

A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)

Convenient, subsidized parking (or public transportation for certain locations)

Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Medical, dental, and vision plans

Paid Parental Leave

Adoption Assistance Reimbursement

Tuition reimbursement for continuing education

Extended illness benefits

Employee wellness programs

Short- and long-term disability insurance

Life insurance - free to all team members