TEKsystems · 10 hours ago
Bilingual Customer Service Representative
United States
Contract
Remote
New Grad, Entry Level
$17.20/hr - $18.20/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Call Center Representative. In this role, you will assist Medicare members and healthcare providers with inquiries related to eligibility, benefits, claims, and service authorizations, making a meaningful impact on individuals navigating their healthcare.
Information Technology
Responsibilities
Answer inbound calls from members and providers regarding eligibility, benefits, claims, and authorization of services
Accurately document and process all inquiries using internal systems
Use sound judgment to resolve customer service and billing concerns
Conduct outbound calls to provide updates on complex inquiries or claim investigations
Escalate unresolved grievances, appeals, or claims to the appropriate department
Maintain accurate and detailed records of all interactions and transactions
Actively listen and probe to fully understand the caller’s needs
Research and clearly communicate information regarding member eligibility or claim status
Educate providers on claim submissions, documentation requirements, and treatment plan processes
Perform all necessary follow‑up to ensure issues are fully resolved
Qualification
Required
Fluent in English and one additional language (Spanish or other)
Strong communicator with excellent problem‑solving skills
Customer‑focused and able to navigate challenging conversations with professionalism
Comfortable working independently in a remote setting
Preferred
Previous call center or healthcare customer service experience is a plus, but not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase