TraxNYC Corp ยท 3 days ago
Sales / Customer Service Operations Assistant
New York, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $25/hrTraxNYC Corp is a luxury jewelry company based in New York City, known for its exceptional craftsmanship and personalized service. The Sales / Customer Service Operations Assistant role focuses on supporting the Sales Manager by improving operational flow across Sales, Customer Service, and Repairs through observation, documentation, and system enhancements.
Luxury Goods & Jewelry
Hiring Manager
Sameera Deshmukh
Responsibilities
Observe real day-to-day workflows across departments
Identify:
Process gaps
Missing information
Delays and handoff issues
Document findings clearly and objectively
Assist in drafting process notes, checklists, and SOPs for leadership review
Track recurring operational issues
Identify inefficiencies and friction points
Pitch workflow or system improvements
Help implement approved process changes
Perform:
LiveChat audits
Phone call audits
Order note and system audits
Identify:
Repeated mistakes
Training gaps
Pattern-level issues
Summarize findings concisely for Sales Manager review
Track assigned KPIs, including:
Chat behavior and response quality
Missed handoffs between departments
Process compliance
Repair/exchange friction points
Maintain clean trackers and dashboards
Present data in concise, actionable summaries
When audits and tracking are under control:
Assist with inventory postings
Support Customer Service or Sales during peak volume
Step into operational gaps as needed
Qualification
Required
Strong Computer Proficiency
Comfort with AI & Productivity Tools
Working across multiple systems simultaneously
Navigating CRMs, chat platforms, and internal tools
Tracking data accurately in spreadsheets or dashboards
Writing clear, professional documentation
Learning new software quickly without hand-holding
Highly organized and detail-oriented
Noticing patterns others miss
Comfortable working inside systems all day
Executing instructions precisely
Communicating clearly and professionally
Working closely with leadership without ego
Thriving in structured, high-expectation environments
Benefits
Employee discount
Paid time off
Paid training
Company
TraxNYC Corp
At TraxNYC, we specialize in crafting luxury jewelry that combines bold design with exceptional quality.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase