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Mejuri · 1 day ago

Assistant Store Manager

Broadway Plaza, Walnut Creek

Full-time

Onsite

Mid Level

Mejuri is a fine jewelry company that focuses on self-expression and modern luxury. The Assistant Store Manager will play a crucial role in delivering an exceptional retail experience, overseeing store performance, and driving sales while supporting the store leadership team.

CrowdsourcingE-CommerceFashionJewelrySupply Chain Management

Responsibilities

Deliver an exceptional retail experience and support the store leadership team with its day-to-day operations

Assist in overseeing store performance, driving sales, and ensuring an excellent customer experience

Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team

Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings

Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed

Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards

Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies

Proficient in using point-of-sale systems, inventory management software, and other retail technology

Accountable for mitigating internal, external and administrative loss of product

Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld

Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through

Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location

Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged

Coach and inform all store team members on updates or changes to Visual Merchandising standard practices

Validate and participate in the successful integration of new talent to our store teams

Validate that team members are completing required instructor-led, on the job and self study training

As required, ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management

Validate the regular and accurate assessment of our people against performance review criteria and KPIs

Build healthy relationships with our people and establish a positive and engaging work environment

Adhere to and validate our policies and compliance practices

Qualification

Financial managementCustomer experienceLeadership skillsPoint-of-sale systemsInventory managementTeam engagementOperational efficiencyCommunication skills

Required

Awareness of local market and requirements relevant to new store openings

Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager

Strong leadership skills with experience supporting, coaching, and motivating a team

Solid understanding of what great customer experience looks like and how to bring it to life on the floor

Excellent communication skills

Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration