Airbnb · 19 hours ago
Staff Platform Manager - Agent Products and Intelligence Platforms
United States
Full-time
Remote
Lead/Staff
$194K/yr - $239K/yr
8+ years expAirbnb is a vision and mission driven company that provides unique stays and experiences for guests worldwide. They are seeking a Staff Platform Manager to lead the development of AI capabilities and tools for their Community Support agents, enhancing the customer support experience through robust and scalable solutions.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Manage and spearhead the development of Agent facing products as well as horizontal AI tools (for instance RAG)
Challenge the status quo and inspire people toward a unified outcome
Define goals and success with clearly measurable objectives and key results
Efficiently execute to ship products and deliver impact for our business and users
Lead cross-functional groups to deliver on the team’s mission
Communicate concisely and influence outcomes
Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team
Develop the platform product roadmap and build consensus on prioritization which drives product execution
Define and analyze metrics that inform product success & health
Identify and directly contribute to key metrics via the AI-automation and AI-augmentation efforts
Supercharge and support other platform teams by unlocking personalization opportunities through machine learning models
Keep up with cutting-edge ML technologies & trends to help lead the prioritization of ML innovations, especially when it’s related to CS
Qualification
Required
8+ years of product management experience OR other technical disciplines (engineering / data science / project management)
Experience building/leading/developing/working on machine learning platforms / services
Data-driven mentality with experience in launching experiments and justifying key business/product decisions based on their results
Ability to quickly absorb technical concepts and communicate them to a non-technical audience
Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
Experience working with external partners in a product management or technical role
Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
Investing.com
2026-01-13
2026-01-09
Company data provided by crunchbase