American Tower · 14 hours ago
Sr Analyst Telecom
Woburn, MA
Full-time
Onsite
Senior Level
5+ years expAmerican Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity. The Senior Telecom Analyst will manage and troubleshoot VoIP and Microsoft Teams environments, perform user administration, and partner cross-functionally to deliver high-quality telecommunication services.
FinanceInfrastructureProfessional ServicesPublic RelationsTelecommunicationsWireless
Responsibilities
Administer and maintain enterprise voice platforms and related services, including call routing, auto attendants, queues, and voicemail systems
Support and optimize unified communications environments (e.g., Microsoft Teams, Genesys, RingCentral, PureIP), ensuring reliability and performance
Manage dial plans, telecom databases, and ancillary services to maintain accurate and efficient operations
Design, implement, and troubleshoot new voice systems and integrations, collaborating with cross-functional IT teams to resolve complex issues
Contribute to continuous improvement initiatives for voice infrastructure, scalability, and user experience
Assist with new technology rollouts, development, and testing
Work closely with IT Helpdesk staff to resolve daily incidents
Document all voice system processes and procedures
Other duties as assigned
Qualification
Required
A minimum of 5 years of Telecom Analyst experience, including troubleshooting telecom hardware and software, is required
A minimum of 5 years of experience with telecommunications systems, including Genesys, Microsoft Teams, Cisco Unified Communications (UC), Avaya, and voicemail, is required
Strong desktop support skills required (e.g., Windows 11)
Highly self-motivated with the ability to manage multiple priorities while maintaining quality and timeliness
Ability to clearly and professionally communicate complex technical designs and concepts
Willingness to perform occasional tasks outside standard business hours, including evenings and weekends as needed
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results
Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment
Preferred
Bachelor's degree required, with a concentration in Information Technology or a related field preferred
Hands-on experience with Microsoft Teams and Cisco Unified Communications (UC) is highly desired
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) preferred
Strong knowledge of PowerShell preferred
Benefits
Healthcare coverage
A 401(k) savings plan
Paid time off
Company holidays
Sick leave
Parental leave
Access to an Employee Assistance Program focused on mental and financial wellness
Company
American Tower
American Tower is a real estate investment trust that provides the infrastructure for modern digital communications.
1001-5000 employees
H1B Sponsorship
American Tower has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (20)
2022 (21)
2021 (29)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$9.53B2025-12-02Post Ipo Debt· $850M
2025-09-11Post Ipo Debt· $575M
2025-05-21Post Ipo Debt· $566.66M
Leadership Team
Andrew Sloey
Senior Vice President
Recent News
The Motley Fool
2026-01-12
2026-01-06
Deccan Chronicle
2025-12-25
Company data provided by crunchbase