Maximus · 6 hours ago
Customer Service Representative, Bilingual Spanish - Temporary (Remote)
United States
Full-time
Remote
Entry Level
$18.46/hr - $18.46/hr
1+ years expMaximus is seeking Remote Bilingual Spanish Customer Service Representatives to assist Virginia residents with Medicaid, SNAP, and TANF application processes. The role involves guiding applicants, providing eligibility information, and ensuring excellent customer service in a remote environment.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns
Respond effectively to all forms of inbound and outbound contacts
Process workflow documents, which include, income, identity, and other eligibility verification documents
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns
Guide applicants through the Medicaid, SNAP, and TANF application processes
Provide clear and accurate information about program eligibility criteria
Ensure excellent customer service by addressing client concerns with patience and professionalism
Document interactions notate applications, and work across multiple systems to process eligibility
Maintain a high standard of confidentiality
Qualification
Required
High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience
Must be fluent in English and specified secondary language
Must be able to read, write, and speak in English and Spanish
Ability to work independently in a remote environment required
Strong communication skills, both verbal and written required
Must be willing and able to start work on February 18th, 2026
Must be willing and able to accept a limited-service position
Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday
Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday)
Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
Must currently and permanently reside in the Continental US
Preferred
High Volume Call Center experience highly preferred
Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs preferred
Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools highly preferred
High level of empathy, especially when interacting with individuals in vulnerable situations preferred
Strong computer skills, including the ability to navigate and work in multiple systems efficiently highly preferred
Benefits
Work/Life Balance Support – Flexibility tailored to your needs!
Competitive Compensation – Bonuses based on performance included!
Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement – Invest in your ongoing education and development.
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase