ECLARO ยท 1 day ago
Computer Support Specialist
Albany, NY
Contract
Onsite
New Grad, Entry LevelECLARO is looking for a Computer Support Specialist for their client in Albany, NY, who aims to enhance public services and promote sustainable resource management. The role involves providing technical support, managing data requests, and assisting users with computer-related issues.
Staffing & Recruiting
Responsibilities
Review data change requests submitted by municipalities for accuracy and completeness
Using a web-based data system, review the data in child specific records to ensure the request has been submitted appropriately
Correspond with Early Intervention (EI) Requesters
Utilize a web-based ticketing system to create and update tickets
Inactivate user accounts in database as needed
Maintain spreadsheets detailing communications to EI stakeholders
Format policy and procedure documents
Update EI Provider accounts in database
Assist with the review of the technical specifications for the current database and for the database being developed
Provide technical support and problem solving to help internal and external users
Prepare and deliver basic training on accessing, entering data, and running reports
Answer questions or resolve computer problems for staff
Provide support with computer hardware and software
Assist in development of training programs and materials about use of data
Other duties as assigned
Qualification
Required
Proficiency in Microsoft Office 365 software package with an emphasis on Word, Outlook, and Excel
Ability to maintain confidentiality of child protected health information
Excellent written and oral communication skills
Excellent customer service skills
Ability to use office machines including multiphone line, copier, fax / scanner
Ability to correspond with stakeholders by both phone and email
Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines
Ability to both collaborate and work independently
Ability to organize work and document progress of projects through to completion
Ability to multi-task and adjust priorities as directed by management
Advanced computer and software skills
Excellent organizational skills
Preferred
Experience working in data systems
Experience with tracking systems
Experience with ticketing systems
Knowledge of public health programs
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
Founded in 1999
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase