Rumpke Waste & Recycling · 20 hours ago
Desktop Support Specialist
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expRumpke Waste & Recycling is a family-owned company that ranks among the largest firms in the waste and recycling industry. The Desktop Support Specialist will provide technical support for hardware and software issues across all Rumpke locations, ensuring maximum uptime and access to applications and customer data.
Environmental ConsultingRecyclingService IndustryWaste Management
Responsibilities
Provide level two technical support to end users of Rumpke PCs and networks and ensure that associates receive timely and excellent customer service
Configure and troubleshoot PC problems, peripheral devices, drivers, local and network printers, and application security
Perform and troubleshoot installation of the Windows operating systems and business applications
Resolve issues related to application usability and connectivity
Develop new Windows images and software packages and deploy new software and software updates using Dell Kace
Prepare and maintain hardware maintenance schedules and procedures
Approve, review, and maintain knowledge base documents that the Support technicians create
Act as a backup to the Support Technician and provide first-level support as needed
Participate in IT projects including testing phases of changing hardware and software standards
Monitor all software installed on Rumpke computers to ensure compliance with company software policies
Evaluate and implement new technologies and participate in internal teams such as long-range planning
Prepare and/or update system and help documentation
Other duties as assigned
Qualification
Required
Exceptional customer service skills
Effective communication—both verbal and written, suitable for all levels
Ability to work independently and manage multiple complex tasks simultaneously, as well as work collectively with team supervisors and peers
Strong understanding of business drivers with the ability to quickly set and adjust priorities
Dedication to maintaining an organized and efficient work area, including maintenance of supplies and equipment
Ability to work effectively and consistently while maintaining high quality
Maintain confidentiality and security of information
Must be able to meet Rumpke driving qualifications with the capability to frequently travel to other offices or sites to provide onsite support and/or participate in project work when required
CompTIA, A+, Network+, or Microsoft certifications
Associate degree in computer information technology or equivalent work experience required
In-depth technical knowledge of Microsoft operating systems and applications
3+ years of experience supporting PC's, LANs, and Windows environments required
3+ years of experience in troubleshooting PC problems is required
Frequently lifting/carrying/pushing/pulling a max of 10 lbs. Occasionally, 20 lbs
Continuously sitting and frequently standing/walking in an office environment
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
Benefits
Health
Dental
Vision
Matching 401(k)
Life insurance
Paid vacation
And more
Company
Rumpke Waste & Recycling
Rumpke Waste and Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal and recycling solutions.
1001-5000 employees
H1B Sponsorship
Rumpke Waste & Recycling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (2)
2022 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$55MKey Investors
Ohio Air Quality Development Authority
2025-07-01Debt Financing· $55M
Leadership Team
Phil Wehrman
CFO
Recent News
2025-05-01
2024-05-23
Daily Journal - Johnson County, Indiana
2024-05-21
Company data provided by crunchbase