Apply on Employer Site

DMI · 4 hours ago

Program Manager

Maryland, United States

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Program Manager who will provide executive-level oversight for all FA1 services, ensuring contractual compliance and customer satisfaction while managing resources and risks.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the primary contractual interface between the Contractor and DoIT

Ensure all FA1 services meet or exceed SLAs and KPI targets

Oversee all staffing, subcontractors, and resource allocations

Approve deliverables, Work Orders, invoices, and reporting

Manage risk, quality assurance, and continuous improvement

Lead quarterly business reviews (QBRs) and strategic planning sessions

Oversee Work Authorization (WA) processes and ensure timely execution

Coordinate Transitions (In and Out) and major operational changes

Program Oversight and Governance - Oversee the entire Functional Area 1 program encompassing NOC, network operations, engineering, provisioning, network service assurance, fiber design/implementation, work order management, invoicing, outside plant (OSP) and inside plant (ISP) design and on-net migrations. Establish and enforce governance structures to ensure program alignment with DoIT’s strategic objectives, DoIT IT initiatives and contractual requirements. Lead program-level decision-making, escalation management and cross-functional alignment. Conduct Quarterly Program Reviews (QPRs) with DoIT stakeholders to review performance, risks, compliance and improvement opportunities

Operations and Maintenance (O&M) Management - Direct ongoing IT infrastructure operations, ensuring performance, availability and resiliency for statewide network assets. Oversee preventative and corrective maintenance schedules for backbone, edge, customer premise equipment (CPE) equipment and fiber assets. Facilitate coordination with cross-functional engineering teams to execute capacity upgrades, network optimizations and technology refreshes

Work Order and Project Execution - Manage the full lifecycle of work orders from intake through closeout, ensuring timely delivery and quality compliance. Oversee provisioning, migrations and service activations with minimal service impact. Track milestones, dependencies and deliverables across concurrent projects

Performance Monitoring and Assurance - Monitor service levels, operational KPIs and SLA compliance for all program components. Drive corrective actions for performance gaps and implement continuous improvement processes. Deliver monthly, quarterly and ad-hoc performance reporting to DoIT stakeholders

Stakeholder and Resource Coordination - Serve as the single point of accountability for program communications with DoIT, agencies, Contractors and service providers. Facilitate collaboration across project managers, functional groups, subscribers and DoIT units to ensure smooth integration of services and projects

Risk, Compliance and Quality Management - Identify, track and mitigate program risks while maintaining compliance with applicable state standards and policies. Adhere to ITIL, PMBOK or other agreed-upon methodologies and quality standards. Maintain accurate documentation with ServiceNow for audits, governance and knowledge transfer

Time Commitment and Availability

Full-time, dedicated Key Personnel resource

Must be available for leadership meetings, escalations, and priority events

Reporting Deliverables

Program Management Plan (PMP) - Plan outlining governance framework, roles, responsibilities, communications, quality assurance and risk management

Strategic Roadmap – Three-year plan detailing program goals, milestones, resource requirements and alignment with DoIT IT initiatives

Quarterly Program Review (QPR) Reports - Formal stakeholder presentation summarizing performance metrics, risks, compliance, contract and administration review, contract spend by category, projects and engineering review, network operations, fiber services, upcoming quarter preview and improvement recommendations

Monthly Executive Dashboard - Summary of resource capacity, budgetary status, QPR and governance reports, RAID log, work order and project status

Work Order Status Reports - Tracking of all phases and milestones for work orders, timelines and completion metrics

Risk and Compliance Reports - Documentation of program risks, mitigation actions and compliance status with contractual obligations

Stakeholder Meeting Documentation - Agendas, minutes and action items from recurring project, governance, operational and coordination meetings

MBE/VSBE Reporting - Quarterly report on minority business participation under the contract, comparing actual performance against established goals

Qualification

Project Management Professional (PMP)Managing large-scale IT programsNetwork managementBachelor's degree in EngineeringBachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in BusinessRisk managementQuality assuranceStakeholder coordinationContinuous improvementCommunication skills

Required

Must possess Project Management Professional (PMP) certification

Must possess bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline

At least (10) years of experience managing large-scale IT programs

At least (5) years of experience managing a network supporting at least (100) locations

Demonstrated ability to manage complex, multi-year, multi-discipline IT programs

Successful completion of a Fingerprint background investigation

No restrictions on citizenship status

Benefits

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees