Rodenhiser Home Services, Inc. · 3 hours ago
Customer Service Representative
Holliston, MA
Full-time
Onsite
Entry Level
$45K/yr - $65K/yr
2+ years expRodenhiser Home Services, Inc. is a family-owned business with a 90-year legacy of providing great service. They are seeking a Customer Service Representative who excels in delivering five-star service and managing customer interactions effectively.
Facilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Home ServicesResidential
Responsibilities
Convert incoming client requests into booked service appointments
Respond to client requests via phone, text and email, resolving issues and promoting the brand
Collaborate with field and office teams to create seamless service experiences
Participate in training to boost booked calls
Maintain and update client database with complete and accurate information
Make outbound calls
Be available for On-Call duties
Qualification
Required
Highly motivated – friendly, composed, and confident on the phone
Detail-oriented, organized, and able to handle multiple priorities
A problem solver with analytical skills
A great communicator with strong verbal and written communication skills
IT competent: proficient with computer and phone systems
High school education or equivalent
Two years' proven track record in customer service
Benefits
Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more
Company
Rodenhiser Home Services, Inc.
Rodenhiser Home Services has served the metrowest (495 /128) area of Massachusetts since 1928 - building a reputation for professional and friendly service throughout the years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase