Ledgent Technology ยท 1 day ago
Helpdesk Support (Graveyard Shift)
Long Beach, CA
Full-time
Onsite
Entry, Mid Level
$62K/yr - $62K/yr
2+ years expLedgent Technology is seeking an IT operations Support Specialist for an immediate start in San Pedro, CA. The role involves supporting Terminal Operations with technology systems including RFID, OCR, and GPS solutions, while providing excellent customer service and troubleshooting support.
Staffing & Recruiting
Hiring Manager
Blair West
Responsibilities
Continual learning of operational and systems processes
Perform thorough system checks prior to each shift to ensure smooth operation
Assist in supporting and troubleshooting the Terminal's various Applications
Monitor and support Terminal systems, including but not limited to OCR, GPS and RFID
Monitor and support system hardware nodes: mobile data terminals and workstations as needed
Meet customer service levels and follow escalation procedures during system failures
Provide outstanding customer service and support to clients
Qualification
Required
At least 2 years of progressively responsible experience in an information technology environment
Must have strong analytical skills, including the ability to extract, compile and analyze data
Excellent verbal and written communications skills
Ability to work safely and independently when necessary
Stand out work ethic
Punctual
Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen
Preferred
Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology or a closely related field
Benefits
Full Benefits
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase