Forsyth Technical Community College · 1 week ago
Telecommunications Operator
Winston-Salem, NC
Full-time
Onsite
New Grad, Entry LevelForsyth Technical Community College is seeking a Telecommunications Operator for their Campus Police department. The role involves receiving and dispatching emergency and non-emergency calls, operating telecommunications equipment, and maintaining public safety communications logs.
Career PlanningEducationHigher Education
Hiring Manager
Jenny Hernandez
Responsibilities
Operate the department’s radio communications system and dispatch all calls for assistance to officers in a clear, proper and professional manner
Respond to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies
Notify the Dispatch Supervisor of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible
Utilize DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law
Maintain necessary contacts to keep system functional and reports all defects/problems
Regularly monitor the College fire and burglar alarm systems and takes appropriate actions when necessary
Regularly monitor video surveillance cameras
Accurately record all events and activities during each shift utilizing computer-aided dispatch (CAD) in accordance with Federal/State laws, College Policies and Departmental rules and regulations
Answer incoming telephone calls (emergency 7911, and non-emergency)
Dispatch officers to calls and log times for calls: received, dispatched, officer’s arrival and clear
Contact EMS, fire, police, sheriff, or other agencies as needed
Enter all information received via phone, walk-in, e-mail etc. into the Computer Aided Dispatch system
Remain calm during emergency situations; use appropriate radio procedures; determine purpose of call, and provide requested service/information or forward calls to appropriate personnel or department
Issue temporary parking and other permits; enter parking tickets into computer system; assemble parking brochures and decals; , and other duties as required
Answer questions about the organization and provide callers with appropriate information
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
Write, type, or enter information into computer to prepare memos, donation correspondence, and other documents
Proofread records, forms, and other documents
Respond appropriately to faculty, staff, general public and customers in stressful and difficult conditions
Complete found property paperwork as needed
Qualification
Required
Certification as a Division of Criminal Information Network (DCIN) computer operator or the ability to achieve certification within 90 days of hire
Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of hire. All degrees must be received from appropriately accredited institutions
Knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and demonstrated skill in the operation of telecommunications technology
Ability to effectively work under pressure during emergency situations
Must be able to work with and maintain a degree of confidentiality
Must possess general typing and computer skills with emphasis on accuracy
Preferred
Prior Telecommunicator/Dispatcher experience
Knowledge of general office duties and experience in Microsoft Office, Excel, and Word
Ability to communicate in Spanish
Company
Forsyth Technical Community College
Forsyth Technical Community College offers technical education, training programs, and other related services for students.
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.56MKey Investors
The Duke Energy Foundation
2025-03-20Grant· $0.03M
2023-12-13Grant· $0.04M
2013-06-07Seed· $0.5M
Leadership Team
Jennifer Brown Coulombe
Vice President, Industry Partnerships & Continuous Improvement
Alan Murdock Ed.D.
Chief Economic Development and Workforce Outcomes Officer
Recent News
2025-03-11
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