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Brigham Young University · 10 hours ago

Database Access Specialist

Provo, UT

Full-time

Onsite

Entry, Mid Level

$22.50/hr - $29.25/hr

1+ years exp

Brigham Young University is a flagship higher education institution dedicated to its faith and students. The Database Access Specialist provides administrative assistance, supervises student employees, manages data and reporting, and ensures effective database access for patrons.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Hire, train, schedule, supervise, and evaluate student employees

Implement experiential learning principles that prepare students to grow in their positions and become Christ centered leaders

Plan weekly training meetings that support student belonging and inspiring learning

Coordinate with department leadership to deploy student employees to projects needing assistance, such as in processing and withdrawing library materials

Direct students through triaging patron access problems to determine the cause of the problem which can often be complex and multi-layered

Work closely with Department Head to provide data relevant to improved decision making for library collections and acquisitions

Collect data for department reports and draft documents such as the department annual report

Collect data and update reports focused on the overall library collection, subject librarian collections and acquisitions, and emerging trends in library acquisitions

Organize and maintain department electronic and print files and inventory

Participates as a key member of the department management team in setting vision and strategy

Works with the Department Head to organize and take minutes at department meetings and events

Manage departmental budgets and financial transactions, including processing payments and reconciling expenses

Oversee multiple details of daily operations such as liaising with custodial and facilities personnel and maintaining secured access for employees, including breakroom card access, software passwords, and locker assignment

Facilitates communication within and outside the department

Provide database access assistance for complex patron questions that require investigation or patron training

Correct locally caused issues and refer vendor caused issues to appropriate specialist

Ensure that high levels of customer service are met including satisfactory resolution of incidents, response time, and resolution time

Provide training on the use of library databases to other library departments, reference desks, or to patrons via library instruction as requested

Maintain personal competency on the various subject databases and student/faculty resources; attend training meetings for databases and software

Represents the Acquisitions Department on appropriate committees, such as the Department Assistants Committee (DAC)

Attend department, library, and University meetings required for this position

Attend relevant conferences and workshops as funding is available

Participate in other position related professional development activities such as professional reading, publications, and presentations

Qualification

BYU library database systemSupervisory experienceCustomer service skillsProject managementAttention to detailMicrosoft OfficeLearning new programsInternet searchingInterpersonal skillsProblem-solvingTeamwork

Required

Bachelor's degree or a combination of equivalent education and experience

Experience navigating and in-depth use of BYU's library database system

One year library work experience

One year supervisory experience

Ability to work and communicate effectively with members of the department, student assistants, other library faculty and staff, and patrons

Excellent customer-service skills (for both internal and external patrons)

Ability to track and make progress on multiple projects

Attention to detail and ability to organize

Ability to independently identify and solve problems

Ability to successfully work in formal and informal teams

Ability to effectively supervise student employees working in several different roles

In-depth understanding and use of BYU's library database system

Basic knowledge of Microsoft Office (Word, Excel, PowerPoint)

Ability to keep current on issues affecting hardware and software in the department

Ability to learn new programs

Proficiency in searching the internet, library databases, and other online resources

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend

Preferred

Bachelor's degree

2+ years academic library experience

2-3 years supervisory experience

Benefits

401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)

Generous vacation and sick time, plus 13 paid holidays

Employee assistance program, available to the employee and all members of their household

Tuition benefits for employees and eligible family members

Access to athletic facilities

Excellent medical/dental benefits

Short/long term disability benefits

Paid parental and maternity leave

Wellness program

Free on-campus parking

Free UTA passes for employee, spouse, and qualified dependents

Discounts at the BYU Store and for many events at BYU

Company

Brigham Young University

Glassdoor4.5

Brigham Young University is a private research university that seeks to develop students of intellect and character to continue learning.

Founded in 1875

Provo, UT, US

1001-5000 employees

https://byu.edu

H1B Sponsorship

Brigham Young University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (25)

2024 (17)

2023 (19)

2022 (21)

2021 (17)

2020 (20)