Guardant Health · 10 hours ago
Client Services Associate
United States
Full-time
Hybrid
Entry Level
$20/hr - $28/hr
2+ years expGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. They are seeking a Client Services Associate to process Offsite Phlebotomy and Kit orders, communicate with vendors, and assist clients and sales teams, while working collaboratively within a fast-paced environment.
BiotechnologyHealth CareHealth DiagnosticsOncologyTherapeutics
Responsibilities
Client Services Offsite Phlebotomy Specialist is responsible for communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients and also assist clients and sales team place kit orders for our tests
Contribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgency
Build and maintain effective relationships which create a high level of trust with Offsite Phlebotomy vendors, sales representatives, patients and internal stakeholders
Participate in territory specific meetings with the sales and client services associates to define, prioritize and execute on the business needs
Work in a team environment and contribute to the department and company goals
Keep precise and clear documentation of all email, fax, phone communications and follow up activities
Adhere to Standard Operating Procedures (SOP’s) related to Offsite Phlebotomy, Kit orders and related processes
Assist with triaging emails and faxes if necessary
Enter information and upload documentation into Salesforce.com and LIMS
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
Assist with other administrative duties as assigned based on Company needs
Communicate to clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platforms
Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
Use problem solving skills to resolve customer complaints and escalated situations
Demonstrate flexibility and adaptability in a fast-paced dynamic environment
Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary
Qualification
Required
High school diploma required
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office is needed
Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies
Excellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence is necessary
Demonstrated ability to be an organized, detailed oriented problem solver and manage client/patient facing escalated situations in a professional manner
Flexibility with respect to working hours based on client and company needs
The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings may be required
Preferred
4 year college degree in Biological Sciences or similar discipline is preferred
Salesforce (CRM) experience is a plus
Bilingual English/Spanish and any additional language is an asset
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1001-5000 employees
H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (50)
2023 (40)
2022 (72)
2021 (57)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$2.53BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2025-11-05Post Ipo Equity· $284.4M
2025-11-05Post Ipo Debt· $350M
2023-12-21Post Ipo Equity· $90.7M
Leadership Team
AmirAli Talasaz
Co-founder and Co-Chief Executive Officer
Helmy Eltoukhy
Chairman and Co-Chief Executive Officer
Recent News
2026-01-12
Company data provided by crunchbase