Apply on Employer Site

SunSource · 19 hours ago

Customer Service Manager

Denver, CO

Full-time

Onsite

Senior Level

5+ years exp

SunSource is one of North America’s leading value-add industrial distribution companies, providing products and solutions across various sectors. The Customer Service Manager will oversee a team of Customer Service Representatives, ensuring high-quality customer support and implementing effective service policies to enhance customer satisfaction.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

Responsibilities

Supervise day-to-day operations in the Customer Service Department, with a goal of providing outstanding customer service to our customers

Create and implement effective customer service policies, standards and practices designed to improve the customer experience and satisfaction

Clearly define and communicate all goals and standards to the team

Maintain team’s accountability for operational and business goals

Develop, mentor, and lead diverse personalities and talents to create a strong and well-functioning team

Coordinate technical, service, and selling skills training for members of the Customer Service team

Prepare and deliver periodic performance appraisals intended to establish mutual goals, recognize employee accomplishments, and foster professional growth and development

Manage and enhance interdepartmental working relationships to improve response times, the quality and accuracy of deliverables, and, ultimately, customer satisfaction

Develop and enhance relationships with key vendors and customers

Work with management to establish, implement, monitor, and manage pricing matrices

Maintain and oversee staffing requirements

Have direct Customer Service responsibilities for at least one significant customer within the district

Engage as backup Customer Service Rep as necessary during team vacations or leave

Work directly with Regional Sales Manager

Travel once or twice a quarter to SLC and Boise, ID

Qualification

Supervisory experienceCustomer service managementProject managementPerformance managementCoachingMicrosoft Office proficiencyMentoringVerbal skillsAnalytical skillsStakeholder liaisonWritten skillsLeadership skillsAttention to detail