Apply on Employer Site

State of South Carolina · 1 day ago

IT Operations Supervisor

Spartanburg County, SC

Full-time

Onsite

Mid, Senior Level

5+ years exp

State of South Carolina is seeking an IT Operations Supervisor to provide planning, supervision, and technical expertise to the IT Computer Technicians and the IT Help Desk. The role involves designing and implementing IT procedures, providing technical support, and training students in accredited technology programs.

Government

Responsibilities

Supervise the IT Technicians and IT Service Desk. Make sure workloads are planned and executed. Personally provide technical support for any issues that cannot be resolved by support staff. This support includes all Windows and Apple products

Work with IT team to design, implement, and communicate IT training to the college

Work with IT leadership to design, implement, refine, and communicate IT procedures that provide the college a framework for IT services

Collect, analyze, inform, and refine customer service data from our helpdesk. This includes helpdesk surveys, service ticket data, and general performance in providing and responding to IT services

Collect, analyze, audit, and inform on IT equipment. Responsible for all IT assets and asset management at the college, including Apple equipment

Identify new technology trends and recommend solutions that would benefit the College

Work with students each semester in our accredited technology programs, helping them to obtain hands on training and experience in our IT shop

Assist with other activities assigned as requested by supervisor

Qualification

IT service managementInformation technology lifecycle managementProcess improvementA+ certificationNetwork+ certificationMicrosoft 365 Certified AdministratorTechnical supportTeam supervisionTechnology training