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Oncor Electric Delivery · 5 hours ago

Oncor Military SkillBridge Internship / Measurement Field Support Intern (Woodall Rodgers - Downtown Dallas)

Dallas, TX

Internship

Onsite

Intern

Oncor Electric Delivery Company LLC is a regulated electricity transmission and distribution business headquartered in Dallas. They are offering a Measurement Field Support Internship where interns will obtain real-world training and work experience in the electric utility industry while managing field personnel and ensuring service level agreements are met.

Electrical DistributionEnergy

Growth Opportunities

Responsibilities

Identify, prioritize and assign work to the appropriate available resources to efficiently meet internal and external SLA’s

Communicate effectively with field personnel to log, address, escalate or resolve their immediate needs or concerns

Manage a high volume of work including emails, phone calls, electronic service request and electronic messaging to ensure resolution

Interface directly with customers and key internal business partners to resolve process or service order exceptions and escalations

Monitor and investigate service orders to ensure compliance rules are being met

Take decisive and timely action to address sensitive situations

Ability to directly interface effectively with all levels of employees

Dynamically deploy adequate resource and assets to meet changing customer requirements and time lines

Perform all essential aspects and functions of the job as well as other specific job duties assigned

Qualification

Microsoft Office ToolsAnalytic skillsCustomer service skillsProblem-solving skillsMultitaskingVerbal communicationWritten communicationInterpersonal skillsTime managementOrganizational skills

Required

Proficiency in using Microsoft Office Tools, including Word and Excel

Excellent verbal and written communication, interpersonal skills

Strong analytic, problem-solving skills coupled with high energy and motivation

Strong time management skills

Ability to multitask and work in a fast-paced team environment

Computer Skills - Work is performed on a computer at a desk and will need to be able to sit for extended periods of time

Customer service skills

Time management and organizational skills

Company

Oncor Electric Delivery

Glassdoor4.3

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers.

Founded in 2001