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PM Hotel Group · 18 hours ago

Front Office Manager | Doubletree by Hilton DFW North | Irving, TX

Irving, Texas, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

PM Hotel Group is seeking a Front Office Manager for their Doubletree by Hilton DFW North in Irving, TX. The role involves leading the front desk team to provide exceptional guest service while overseeing daily operations and managing staff.

Responsibilities

Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel

Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive

Overseeing and participating in guest registration and check out

Managing, training, and scheduling the Front Office staff

Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office

Acting as a liaison between General Manager and staff