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City of Ann Arbor · 8 hours ago

Temp Administrative Assistant

Ann Arbor, Michigan, United States

Full-time

Onsite

Entry Level

$19.52/hr - $19.52/hr

1+ years exp

The City of Ann Arbor is seeking a Temp Administrative Assistant to provide general office support and assistance to Service Area management. The role involves coordinating customer service, performing administrative duties, and maintaining documents and records.

GovernmentParkingWaste ManagementWater

Responsibilities

Coordinating the customer service aspect of the Service Area and/or front office

Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction

Performing administrative duties to assist Service Area management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents

Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees

Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms

Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule

Entering data in physical or electronic records according to specified procedures/systems. Organizing data in a variety of ways to answer questions and create reports in support of management decisions

Answering questions and performing basic functions related to one or more municipal programs or processes

Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues

Providing services in all areas of expense and revenue processing, tracking and reporting. Keeping office technology programs current and within City policy

Acquiring advanced knowledge of software applications and the ability to troubleshoot, maintain and expand system functionality

Board organization and support, including attending meetings, creating packets and taking minutes

Performing related work as assigned

Qualification

Customer serviceOffice software applicationsData entryDocument managementCommunication skillsProblem solvingOrganizational skills

Required

Knowledge of standard office procedures

Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)

Basic mathematics

The skills and abilities to: communicate tactfully and positively with the public and employees, problem solve, use and understand office information technology, coordinate multiple duties, type and create/edit spreadsheets

Must have a high school diploma or GED equivalent

1-2 years of office experience/customer service or related field