TekWissen ® · 4 days ago
Project Coordinator
Detroit, MI
Contract
Hybrid
Mid Level
$37/hr - $37/hr
3+ years expTekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. They are seeking a Project Coordinator to oversee an outbound call campaign and coordinate between various teams to ensure effective operations.
Information Technology
Responsibilities
Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
Provide weekly performance reporting
Ensure roster and schedules are aligned with expectations
Coordinate training
Call listening for accuracy and soft skills, making recommendations based on observations
Work with business partner manager on coaching opportunities and alignment
Monitor performance and request corrective action as appropriate
Qualification
Required
Project Management
Call center experience
Leadership and analytical experience with data / operations
Excellent analytical, organizational, problem solving, verbal and written communication skills
Knowledge of project management tools and methodologies
Ability to work independently, within a team environment and with multiple priorities
Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word)
Ability to work closely with the technical support team in understanding and resolving systems issues
Ability to develop, implement, and monitor policies, procedures, and customer service alerts
Support vendor in achieving performance management, KPIs and SLAs
Onboard and train vendor leaders or vendor trainer, as needed
Bachelors degree in related field required
Preferred
Health care experience
Three or more years experience in related field
Company
TekWissen ®
Welcome TekWissen, your premier partner in technology consulting, workforce solutions, payroll services, procurement, managed services, global capability centers, and venture capital support, specifically tailored for startups in the human capital sector.
1001-5000 employees
H1B Sponsorship
TekWissen ® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (11)
2022 (9)
2021 (16)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Rajanish Pandey
Client Partnership Manager
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