StrataTech Education Group · 1 week ago
Director of Contact Strategy
Phoenix, Arizona, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expStrataTech Education Group is seeking a Director of Contact Strategy to lead the future of customer communication. This role focuses on optimizing operational performance through real-time contact management and driving strategic oversight of student-facing communication channels.
Education
Responsibilities
Create frameworks for customer interaction, from first contact to retention, aligning with business objectives
Use contact data (demographics, behavior, history) to segment audiences for tailored messaging
Develop workforce strategies that align staffing models with business goals, growth forecasts, and customer demand
Analyze historical and real-time data to identify trends, risks, and opportunities for optimization
Own performance tracking and reporting across workforce and communication channels, including KPIs, dashboards, and executive summaries
Drive continuous improvement initiatives that enhance productivity, customer experience, and cost efficiency
Oversee the management and optimization of outbound and inbound communication channels (e.g., email, SMS, dialer, chat, and digital campaigns)
Partner with Marketing and Admissions to ensure content, timing, and channel mix are aligned with customer intent and operational capacity
Manage channel pacing and volume controls to prevent customer fatigue while maximizing engagement and conversion
Support campaign planning and execution by aligning workforce availability with marketing initiatives
Collaborate with Marketing and business stakeholders to ensure messaging is relevant, timely, and consistent across channels
Use performance data to evaluate content effectiveness and recommend adjustments to messaging strategies
Ensure communications support the customer journey and reinforce trust, clarity, and brand alignment
Enhance customer engagement by delivering personalized, relevant experiences across touchpoints
Streamline communication strategies to reduce redundancy, improve efficiency, and maximize ROI
Support organizational growth by aligning workforce readiness and channel execution with expansion initiatives
Identify scalable solutions that support long-term growth while maintaining service quality
Serve as a subject matter expert for real-time workforce management and channel performance
Partner cross-functionally to align strategy, execution, and outcomes
Qualification
Required
Bachelor's degree in Business, Analytics, Operations Management, Marketing, or a related field; equivalent experience may be considered
5+ years of experience in workforce management, real-time analysis, operations, or a related analytical role
Demonstrated ability to translate data into strategic insights and operational action
Strong analytical skills with experience using CRM platforms, dialers, and reporting/dashboarding solutions
Proven ability to work cross-functionally and communicate effectively with both operational and executive stakeholders
Preferred
Prior experience managing or influencing marketing or communication channels strongly preferred
Experience in high-volume, performance-driven environments preferred
Company
StrataTech Education Group
StrataTech Education Group specializes in the operation of skilled trade schools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-06-18Acquired
Leadership Team
Lars Vaaler
Chief Financial Officer
Recent News
2026-01-07
2025-10-31
2025-10-01
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