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Central Cooling and Heating · 1 day ago

HVAC Service Manager

Woburn, MA

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $150K/yr

5+ years exp

Central Cooling & Heating is a well-established HVAC service provider in Greater Boston, seeking a visionary leader to serve as HVAC Service Manager. The role involves inspiring and mentoring a team of technicians while ensuring superior customer service and operational excellence.

ConstructionHeating Ventilation and Air Conditioning (HVAC)Home ImprovementHome RenovationResidential

Responsibilities

Lead, direct, motivate, train, and hold accountable department to reach their highest level of potential, exceptional customer satisfaction and performance standards

Actively promote and create a positive culture of accountability within their department and collaborate and grow intra-company departmental coordination and support

Recruit, interview, and onboard new technicians by working with our talent acquisition team

Provide ongoing technical and safety support 24/7 to staff to ensure maintained level of knowledge and skills to do quality work

Ensure technicians have necessary tools, equipment, and manpower to maximize potential and provide the highest quality service to customers

Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks

Maximize Resources: constant involvement with call center, dispatch, and various departments to ensure work opportunities are available, acted upon, and technicians are matched to right jobs

Consistently provide service and sales performance support to the techs via ride along, site visits, oversight of repairs, customer resolutions and follow-ups

Monitor invoices, forms, photos, equipment, and schedules

Prepare/review payroll, spiffs, and commissions

Promote performance, enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1’s

Help develop annual budgets, control expenses, and meet or exceed plan for department

Assist in reviewing, revising, and updating price book tasks as necessary to ensure profit

Ensure sufficient staff levels and grow employee skillsets to meet ongoing customer demand and seasonal spikes

Lead from the front, serve as field backup when customer demand is high

Other tasks and responsibilities as required to maintain efficient department operations

Local travel of around 25%

Qualification

HVAC managementHVAC equipment knowledgeEPA Universal CertificationService Titan knowledgeMicrosoft OfficeOSHA safety knowledgeFollow-through capabilitiesLeadershipOrganizational skillsPresentation skills

Required

5+ years of HVAC management/supervisory experience

Strong understanding of HVAC equipment, functions, repairs, ductwork modifications, and design

Possess the ability to inspire both personal and professional growth of our team members

Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment

Excellent organization skills, accuracy, and dependability

Proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint)

Service Titan knowledge

Exceptional follow-through capabilities

Knowledge of OSHA safety rules and regulations

Valid Driver's License and clean driving record

EPA Universal Certification

Woburn, MA: Relocate before starting work